PRODUCT: LANDesk(R) Software, Version 8.6.1 SP RELEASE: Service Pack 4 DATE: July 2007 This readme describes issues addressed in the LANDesk Software 8.6.1 Service Pack 4. ----------------------------------------------------------------------------- EXCEPT AS RESTRICTED BY LAW, THE SOFTWARE PROGRAMS CONTAINED IN THE FILE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE OR FITNESS FOR A PARTICULAR PURPOSE. ----------------------------------------------------------------------------- ------------------------------ USING THIS README ------------------------------ This readme contains important information about the SP1 patch. It's divided into the following sections. * Installation procedure * issues related to this patch * Issues resolved by this patch Make sure you at least read the "Installation procedure" section. You must follow the steps there to apply the service pack successfully in your environment. ------------------------------ INSTALLATION PROCEDURE ------------------------------ You need to install this service pack on all core servers, additional consoles, web console servers, and managed devices. The easiest way to update managed devices with the service pack is to use the Security and Patch manager tool. We recommend that you back up your core server and databases before applying this service pack. *** On the CORE SERVER *** 1. Extract Setup.exe from the patch and run it. NOTE 1: The status column for the patch update program may pause for a moment while updating large files. This is expected behavior, and progress will continue automatically as soon as these large files finish updating. NOTE 2: The percentage indicator updates on a per-component basis. Depending upon the number of components installed on the core server, the status can potentially update up to ten times for the patch. 2. When Setup finishes, reboot the core server. NOTE: If the Asset Manager add-on product is installed after installing SP1, or if other components are added to the core installation, the SP1 patch will need to be re-installed. *** For all ADDITIONAL (REMOTE) MANAGEMENT CONSOLES not physically located on the core server *** 1. Extract Setup.exe from the patch and run it on the additional console. 2. When Setup finishes, reboot. *** On all WEB CONSOLE WEB SERVERS not physically located on the core server*** 1. Extract Setup.exe from the patch and run it on the web console server. 2. When Setup finishes, reboot. *** On CLIENTS *** a. Use the Security and Patch Manager tool to automate the client update. -or- b. Use the Scheduled Tasks window to "push" a client configuration to client computers. -or- c. Launch WSCFG32.EXE on selected client computers. *** On SERVER MANAGER CLIENTS *** a. Use the Scheduled Tasks window to "push" a client configuration to client computers. -or- b. Launch SERVERCONFIG.EXE on selected client computers. NOTE 1: If you are installing the server agent, the computer will need to be rebooted for all of the monitoring information to be available. The "Reboot if necessary" option should be chosen if you can immediately reboot the server. If the option is chosen to not reboot, the product will not function properly until the server is rebooted. NOTE 2: If you are using custom Linux agent configurations, these will need to be rebuilt in the Agent Configuration tool. *** On ROLLUP CORES *** 1. Extract Setup.exe from the patch and run it. 2. When Setup finishes, reboot the rollup core server. ------------------------------ ISSUES RELATED TO THIS PATCH ------------------------------ * In order to manage local users and groups on the core server the client will need to be installed. * To run a security and patch scan on the core server after applying the service pack you will need to customize the CoreVulnerabilityScan.ini file in the ldmainscripts folder. Then schedule it to run on the core server. * IPMI on SP3 had a defect with the Column information is missing for IPMI sensors page. IPMI Workaround: Remove or rename the files "ENU-IPMIRender.xml.dat" and "ENU-IPMIRender.xml.idx" files. Click on the IPMI sensors page again and the data should appear correctly. The reason it works on SP4 fresh is because if the user installs SP3 and uses any IPMI stuff, IPMIRender will run and the XML index files will be created with basically nothing in them. SP4 does not delete these files and the files will not regenerate themselves once they are created. ------------------------------ ISSUES RESOLVED BY THIS PATCH ------------------------------ Agent Deployment ---------------------------- Fixed in previous SP ---------------------------- CR00095615 -- The file "JPNNTCFG.MRL" is created in the C drive's root directory after the agent installation. CR00097586 -- Advance agent is blocked by Softmon.exe when upgrading client. CR00097875 -- Local scheduler task for inventory has the /RSTART=60 switch with the IP change filter. CR00095811 -- The Default Windows Configuration is reset to default automatically after core reactivation. CR00094329 -- Custom data form manual update issue on inventory-only core. Application Policy Manager ---------------------------- CR00095157 -- Errors in SCHEDLDAPRESOLVER.LOG file even when policies work. CR00096624 -- APM won't attempt to re-install policy if the install was aborted partway through. CR00113021 -- Policies occasionally get stuck in a pending state. Alerting ---------------------------- CR00108421 -- If the database goes down the Alert service stops to insert the alerts in the Database even when DB goes up again. CR00111584 -- Multiple Select and right click to "Clear Alert" only clears a single Alert. Asset Manager ---------------------------- CR00102362 -- Error returned when searching for dates in French Asset Manager. CR00106768 -- FRA: Cannot add a detail to the General section of Computer in French Asset Manager. CR00113374 -- Deleting an item associated with a computer deletes all associated items. Connection Control Manager ---------------------------- CR00102354 -- In the advance usb settings are appearing additional lines. CR00102690 -- Enabling "Block unknown volumes" breaks USB blocking. ---------------------------- Fixed in previous SP ---------------------------- CR00096678 -- "Wake up device" option should be off by default. Console ---------------------------- CR00083286 -- Win32 Console is slow (over 5 minutes) when using User Tool and Active Directory. CR00097848 -- Columns in SLM Usage Report are not sorted correctly. CR00111932 -- Selecting "Create a software distribution task" under Scheduled Tasks tool takes 75-120 Seconds to open up the window to create a new SWD job. ---------------------------- Fixed in previous SP ---------------------------- CR00087760 -- Edit for existing OSD/Profile migration script won't recall previous setting if DBCS is used its name. CR00096001 -- "Services" option is grayed out under tools. CR00096301 -- When accessing a Server Manager console from an additional console, an error appears if the administrator password on the additional console machine is different from core server's. CR00097848 -- Columns in SLM usage report are not sorted correctly. Database ---------------------------- CR00100554 -- Cannot delete source core in DBROLLUP. CR00111140 -- RUC: rollup fails on Access connection table. ---------------------------- Fixed in previous SP ---------------------------- CR00095375 -- Collation error when rolling up a Japanese database. Global Broker ---------------------------- CR00087137 -- customer is not able to retrieve cert on any of their systems. Hand Held Manager ---------------------------- CR00102319 -- Registry key for HandHeld Agent will not be removed after install if User is not an Admin. ---------------------------- Fixed in previous SP ---------------------------- CR00091924 -- HandHeld Manager client generates an error when pushed to a handheld device using ActiveSync 3.8 and no user is logged in. CR00097101 -- Inventory data missing on host computer with Windows CE device. Inventory ---------------------------- CR00101651 -- ldinv32 throws runtime error processing a malformed inventory scan after upgrade to SP2. CR00104003 -- Scan are taking a long time to process on an Oracle database. CR00105936 -- Inventory scanner can not get correct file size; if it scan the GB file. CR00112951 -- Real time Antivirus does not appear enabled in the Executive Dashboard for Spanish Windows XP SP2 clients. CR00113428 -- Inventory scanner is not picking up MS Office Project 2007 in Application Suites. CR00114174 -- SAV 10.1 client is not shown in inventory when it’s installed as a part of Symantec Security Client. ---------------------------- Fixed in previous SP ---------------------------- CR00080681 -- Vulscan is changing the inventory's NAT IP address to the client's real IP address. CR00093656 -- INV: IGNORE section does not work on the Solaris scanner from CR80349. CR00095387 -- Inventory change alert for Device Name not working. CR00095652 -- NIC address is reported as 000000000002 when IPX is installed. CR00099614 -- Sometimes firewall status is reported incorrectly in inventory. CR00101409 -- Creating a new string value in inventory does not apply to all devices. Licensing ---------------------------- CR00107229 -- When user selects the "Don't Remind me of this product expiration again" checkbox an error is generated, see error below. ---------------------------- Fixed in previous SP ---------------------------- CR00097383 -- After each license verification (or reactivation) all of the configured on dates for client configs are reset. CR00101215 -- License for customer does not keep check boxes in client config. Monitoring ---------------------------- CR00108157 -- LDLogs.exe process is at constant 80-99% CPU utilization on a Server with 8.6.1 SP3 Server agent installed when critical system alerts enabled. Multicast ---------------------------- CR00106137 -- Cached files that pass expiry time are not getting deleted from cache or the registry. OS Deployment ---------------------------- Fixed in previous SP ---------------------------- CR00098872 -- Copied script has the same GUID as the original. CR00100352 -- Custjob.exe leaking memory when waiting on REMPING. CR00100546 -- Imagew is changing registry key permissions. Patch Manager ---------------------------- CR00106822 -- Using the multi-select option to repair with multicast does not multicast all patches. ---------------------------- Fixed in previous SP ---------------------------- CR00095253 -- Un Blocking a blocked app does not work. CR00096995 -- Items added to compliance or alert groups cause previously entered items to not be scanned for. CR00097757 -- Multicasting a patch as a staging job causes the multicast window to reinitialize several times for the same file. CR00098426 -- /RSTART=60 is automatically added to start menu icon after applying SP2 on core server. CR00098969 -- options in scan and repair setting still take effect even though they were already grayed out. CR00099331 -- Uninstall patch option should be disabled when patch is not un installable. CR00100426 -- Definitions are removed from groups when content is updated. Reporting ---------------------------- CR00102321 -- Vulnerability Threat Overview canned report is failing to apply a scope when being emailed out. CR00107194 -- Create query, and export it to CSV from report window by choosing 'Selected items', the extra column 'ID' will add. ---------------------------- Fixed in previous SP ---------------------------- CR00095114 -- UDD reports contain the wrong records. CR00096623 -- Remote control reports throw an exception on Japanese LDMS. CR00097344 -- Global report setting does not retain metric settings. CR00098484 -- The start time is not being logged in the "Remote Control History for Managed Computer" report. Role-Based Administration ---------------------------- CR00104226 -- AD Inherited rights aren't applying to users, direct rights do. CR00113665 -- Copy and Paste function does not work in the queries section unless you are a Landesk Admin. ---------------------------- Fixed in previous SP ---------------------------- CR00095239 -- Edited scopes do not save if there is an apostrophe in the query. CR00098771 -- When creating a scope, it appends a *(wild card) to the end, so you can't name another scope close to that scope or it will grab both scopes. CR00101644 -- Cannot log into the 32-bit console via a RDP session. Remote Control ---------------------------- CR00095359 -- ISSuser does not show username of account logged in to system. CR00096076 -- Remote control fails when an OmniTerm payment server is running. Scan and Block ---------------------------- CR00106642 -- Using LDDHCP or LTA to repair a client changes the registry for the cache directory to ldclient. Software Distribution ---------------------------- CR00100832 -- Queries resolve, but will not go active in scheduled tasks after applying SP2 to Japanese 8.6.1 core. CR00101428 -- File transfer script no longer hashes files. CR00103452 -- AutoAdminLogon causes amclient to fail when launched from Run key, Startup. CR00108090 -- APM Service will stop responding to requests from amclient until restarted. This happens frequently (2-3 times/week). CR00109340 -- WOL targets the wrong NIC in laptops. CR00111785 -- Agent deployment by policy will cause SDCLIENT.EXE application error. CR00112278 -- Synchronization between Scripts directory and Oracle database times out in Web Console. Software License Monitoring ---------------------------- CR00077903 -- SLM tool takes over 1 hour to open. CR00103704 -- SOFTMON does not block applications run from network shares. ---------------------------- Fixed in previous SP ---------------------------- CR00097851 -- After choosing "Not in product", the list of files disappears in SLM. CR00098346 -- Softmon reports the wrong user. It reports "administrators" vs "administrator". Unmanaged Device Detection ---------------------------- Fixed in previous SP ---------------------------- CR00095176 -- UDD can't detect client if certain double-byte characters are in the workgroup name. Web Console ---------------------------- CR00081277 -- ER: Distribution Packages to be sorted alphabetically in the Web Console. CR00104036 -- ***RCViewer.cab files should have uptodate isscntr.exe file. ---------------------------- Fixed in previous SP ---------------------------- CR00073997 -- WOL not available in LDMS 8.6 Web console. CR00080521 -- 'Vulnerability Threat Overview' report errors for users with a limited scope. CR00096974 -- FRA: Error when saving new column configurations in Web Console. CR00098201 -- In both 8.6.1 SP3 and 8.6.1 SP2, when editing queries in the Web console, the comma will be replaced with %2. *Other names and brands may be claimed as the property of others. LANDesk retains the right to make changes to this document or related product specifications and descriptions at any time, without notice. LANDesk makes no warranty for the use of this document and assume no responsibility for any errors that can appear in the document nor does it make a commitment to update the information contained herein.