To help you be more successful with your LANDesk investment, we continue to develop Best Known Methods for our products to help you take advantage of your investment.  You can view our current BKMs here.

In addition to the BKM documents, we’ll be making key BKMs available in short video segments to walk you through various tasks in LANDesk.  In the next month watch for video segments on how to upgrade your core server to 8.8, configuring your database, and configuring your 8.8 agents before deployment.

Update

Last month I told you about our focus on developing more knowledge in our emerging products.  To improve our Service Desk support we had one of our lead engineers in England the last two weeks working on customer issues with the developers, top Touchpaper

support engineers, and Touchpaper consultants.  As a result of this in depth, hands-on training you should see an immediate impact to our Service Desk support.

The other major topic last month was our quarterly tips & tricks webinar.  We held our Q1 webinar at the end of January with wild success.  We had over 300 LANDesk admins and users join the live session.  If you missed it, you can view it in the Customer Support Community.