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Manage categories


Create and manage categories in Reporting (Service Desk). Removing a category will not remove content.

Categories in Reporting (Service Desk)
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Manage Announcements


Create and manage announcements in Reporting (Service Desk). Try to limit the announcements to keep them useful.

Announcements in Reporting (Service Desk)
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LANDesk Service Desk Reporting


  • This is a list of highly recommended documents for improving general knowledge of using Crystal reports with Service Desk.  If you want to review additional content regarding this component, please use the LANDesk Service Desk Reporting Discussions tab or LANDesk Service Desk Reporting Documents tabIt is also worth noting that many tutorial resources are available elsewhere online for Crystal reports for example via the SAP website or other sources such as YouTube have tutorials.


Getting Started


Service Desk Database Schema


Reporting within Web Access


Reporting on specific attribute types (data types)

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