LANDesk Technical Community: LANDesk viewer returns a black screen when remote controlling a XP or 2003 client. Remote Desktop was used prior to connecting with LANDesk.

LANDesk viewer returns a black screen when remote controlling a XP or 2003 client. Remote Desktop was used prior to connecting with LANDesk.

VERSION 2 Published

Problems/Symptoms:

LANDesk viewer returns a black screen when remote controlling a XP or 2003 client. Remote Desktop was used prior to connecting with LANDesk.

Fix:

Apply the latest Service Pack to the core server.

Applies to:

LANDesk Management Suite 8.6.1

LANDesk Management Suite 8.7.1

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