Description

Remote control sessions timeout if there is no interaction in the viewer after 10 minutes.

Resolution

To increase the timeout change the following registry key on the client side:

HKLM\System\CurrentControlSet\Services\issuser
String: ImagePath
Value: C:\PROGRA~1\LANDesk\LDClient\issuser.exe /SERVICE

Manually Changing the Registry Key

Manually changing this value is usually a quick solution for one client, however if you want this to happen to all clients, the registry key should be deployed.

To change this value manually follow these steps:

1. Double click the value ImagePath.
    

2. Add the following parameter to the string but replace [minutes] with the value in minutes:
    
   /a[minutes]
    
   For example, to set the timeout to 30 minutes, use /a30.
    
   

   
   HKLM\System\CurrentControlSet\Services\issuser
   String: ImagePath
   Value: C:\PROGRA~1\LANDesk\LDClient\issuser.exe /SERVICE /a30
   

    

 
Note: To set the client so that it never times out use /a0.
 

Adding This Registry Key Change to the Agent Configuration

To make this change part of the Agent Configuration use these steps listed below.

1. Browse to LDLogon.
    

2. Locate the NTSTACFG.IN# file and open it with a text editor.
    

3. In the NTSTACFG.IN# file, locate the following section:
    

   
   [Remote Control Post Copy]
   

   
    

4. Add the following three line below the section:
   

   
   [Remote Control Post Copy]
   REG001=HKEY_LOCAL_MACHINE, System\CurrentControlSet\Services\issuser\ImagePath, C:\PROGRA~1\LANDesk\LDClient\issuser.exe /SERVICE /a30 , , REG_SZ
   EXEC1002=%DEST%\ISSUSER.EXE, /STOP
   EXEC1003=%DEST%\ISSUSER.EXE, /START
   

   
    

5. On the Core Server, run this command to move the changes from the NTSTACFG.IN# file to the NTSTACFG.INI file:
    
   LANDesk\ManagementSuite\stamper.exe
    

6. Apply the changes to the NTSTACFG.INI file to all the agent configuration INI files using these steps:
    

1. Open the LANDesk console.
    

2. Go to Tools | Configuration | Agent Configuration.
    

3. Click on the Rebuild All icon