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403 - Forbidden error when logging in or out of Self Service

VERSION 3  Click to view document history
Created on: Jan 4, 2012 4:03 AM by JShirley - Last Modified:  Mar 18, 2013 9:55 AM by JShirley

ISSUE:

You log out of Self Service, and are presented with this page:

 

ScreenShot004.jpg

 

This could mean that the anonymous user has been set for Self Service in WebAccess System Preferences but hasn't been given a role, eg:

 

ScreenShot001.jpg

 

ScreenShot001.jpg

 

 

The solution is to grant the User specified as the Anonymous user for WebAccess the SelfServiceGuest role (ideally), or PortalEndUser role.

 

It could also mean that the specified User has been given a password, in which case you just need to clear it in Administration.

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