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".NET Framework Initialization Error" when launching Setup.exe

VERSION 3  Click to view document history
Created on: Jan 8, 2012 11:23 AM by Stu McNeill - Last Modified:  Mar 26, 2013 12:07 PM by Stu McNeill

Problem

When launching Setup.exe you see the following error:

setup net error.png

Error Title: Setup.exe - .NET Framework Initialization Error

Error Text: To run this application, you first must install one of the following versions of the .NET Framework: v4.0.30319.  Contact your application publisher for instructions about obtaining the appropriate version of the .NET Framework.

 

or:

setup error 45.pngErrot Title: Setup.exe - .NET Framework Initialization Error

Error Text: To run this application, you first must install one of the following versions of the .NET Framework: v4.0, v4.5.  Contact your application publisher for instructions about obtaining the appropriate version of the .NET Framework.

 

Environment

Service Desk 7.5 and above.

 

Cause

This error will occur when .NET Framework 4 or 4.5 is not installed yet.  In earlier versions of Service Desk the installer would install this automatically however from version 7.5 onwards the installer itself is a .NET application so can no longer handle this pre-requisite.

 

Solution - Service Desk 7.5

The .NET Framework 4 installer is included with the Service Desk install files.  Install this manually then re-run Setup.exe.  The .NET installer executable is under the DotNetFX40 folder and named dotNetFx40_Full_x86_x64.exe.

 

Solution - Service Desk 7.6 onwards

The .NET Framework 4.5 installer is included with the Service Desk install files.  Install this manually then re-run Setup.exe.  The .NET installer executable is under the DotNetFX45 folder and named dotnetfx45_full_x86_x64.exe.

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