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Console Add-on: LANDesk Support Tools

VERSION 10  Click to view document history
Created on: Jan 23, 2009 2:05 PM by Jared Barneck - Last Modified:  Feb 6, 2009 8:13 AM by Jared Barneck

Description

The attached program is an add-on to the LANDesk Console.  It was designed for support engineers to more easily troubleshoot issues.

Tools Added to the Tools Menu in the Console

URL Links
  • Best-known Methods
  • Self-service Portal
  • Support Community
LANDesk Tools
  • Gatherlogs - Sorry, I didn't write this tool and there is not gui.  Check the Managementsuite\Utilities directory.  It takes a basic configuration file.
  • Error Translator * - This converts those annoying 32 bit signed integers to a facility and error code.
  • LANDesk Debug Log Enabler * - This tool assists you in enabling and disabling debug logging on Core's and Agents, including XTrace logging.
  • LANDesk Support Remote Control - This is a tool that automatically connects you to Remote.LANDesk.com, which is the LANDesk tech support teams' Management Gateway.
  • LDDiscover - It has been in the Utilities directory for a while.  It has its own help file you can learn all about it.
  • Validate Core Server Install - A new tool in beta still.  Written by the LANDesk install development team.  It makes sure that your install really installed all the files and that your DLLs are registered.  It only does this for 8.8 flat so far.  A separate XML file must be made for each version and service pack.
  • Zenmap ** - This is not installed by this tool.  See the           http://nmap.org web site.

 

* Developed by me in C++ using wxWidgets.

** Must be downloaded and installed separately.

Tools Added when Right-clicking a Device in the Console

When right-clicking a device in the Console the following tools are available:

  • Browse File System (Using the C$ share) - This is just a mapped drive to the C$ share.  Plenty of configuration can prevent this from working such as the windows firewall or domain restrictions or disabled admin shares, or disabled File and print sharing.
  • Computer Management - This is the same as opening Computer Management locally and the clicking on Actions | Connect to another computer.  Again, plenty of configurations can prevent this from working.
  • ICMP Ping - This is an ICMP ping in a DOS window.  It is a continuous ping.
  • LD Ping (Using Explorer) - This opens explorer and automatically hits the LANDesk service on the remote agent to get an xml like text page back that has basic information about the remote agent.
  • SSH - Opens secure shell using PuTTY.  This is only enabled for Linux agents.
  • Task List - This opens a command prompt and does a remote task list using tasklist.exe from the system32 directory.
  • Tracert - This performs a traceroute to the remote agent.

 

Download Instructions

Download the zip file by clicking on this link:

 

Exe:

  LANDesk Support Tools Beta 2.exe

 

Zip:

  LANDesk Support Tools Beta 2.zip

 

Install/Upgrade Instructions

This must be installed on each Console.  Installing on the Core Server alone does not add the LANDesk Support Tools to a Remote 32 bit Console.

 

Note! The install and upgrade steps are the same.

Core Server

This can be installed on the Core Server but does not have to be.

 

  1. Close the 32 bit Console and leave it closed throughout installation.
  2. Extract the downloaded zip file.
  3. Run the setup file: LANDesk Support Tools.exe.
  4. Follow the install wizard.
  5. Start the Console.
Remote Console

The installer must be run on any remote console that desires to use the LANDesk Support Tools.

 

  1. Close the 32 bit Console and leave it closed throughout installation.
  2. Extract the downloaded zip file.
  3. Run the setup file: LANDesk Support Tools.exe.
  4. Follow the install wizard.
  5. Start the Console.

 

Uninstall Instructions

This must be uninstalled on each Console where it was installed.  Uninstalling on the Core Server alone does not uninstall the LANDesk Support Tools from a Remote 32 bit Console.

Core Server

This can be uninstalled on the Core Server by doing the following:

 

1. Go to the ManagementSuite\SupportTools directory.

2. Run Uninstall.exe.

 

Remote Console

The uninstaller must be run from any remote console where the LANDesk Support Tools have been installed..

 

1. Go to the ManagementSuite\SupportTools directory.

2. Run Uninstall.exe.

 

Where to submit ideas, bugs, or change request?

The LANDesk Support Tools are not "officially supported" by LANDesk. If you want to submit an idea, a bug, or a change request, then please simply comment on this article.

 

Can I call LANDesk Support if a feature does not work?

No.  The LANDesk Support Tools are not "officially supported" by LANDesk.  You comment on this article or start a new community post.

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