There are many log files in Asset Lifecycle Manager that may be useful when troubleshooting. These are the log files:

Service Management Logs

\Program Files\LANDesk\Service Management\log\LANDesk.ServiceManagement.TaskEngine.exe.log

\Program Files\LANDesk\Service Management\log\ServiceManagement.log

\Program Files\LANDesk\Service Management\log\Synchronizer.log

\Program Files\LANDesk\Service Management\log\Web.log

\Program Files\LANDesk\Service Management\log\LaunchSchedule\[date/time stamp]_LaunchSchedule.log

Avocent Management Platform Logs

\Program Files\Avocent\Amp\logs\amp-esb.log

\Program Files\Avocent\Amp\logs\global.log

\Program Files\Avocent\Amp\logs\servicemix.log

You will normally only need to look at the Avocent Management Platform Logs if you have a problem with activation/licensing or with AMP synchronization.The Service Management logs will generally by more useful.

The logging can be increased for any of the Service Management logs by editing the corresponding log4net.xml file. These are the log4net.xml files:

\Program Files\LANDesk\Service Management\LANDesk.ServiceManagement.TaskEngine.exe_log4net.xml

\Program Files\LANDesk\Service Management\ServiceManagement_log4net.xml

\Program Files\LANDesk\Service Management\Synchronizer_log4net.xml

\Program Files\LANDesk\Service Management\Web\ServiceManagement_log4net.xml

\Program Files\LANDesk\Service Management\LaunchSchedule_log4net.xml

Edit the log4net.xml files, setting debug to true and setting the logging level appropriately. Be sure to turn off the logging when done:

debug="true"

threshold value="DEBUG"

The threshold can be set to any of the following values: DEBUG, INFO, WARN, ERROR and FATAL