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Issue: Unable to add devices to the Bare Metal Server view

VERSION 9  Click to view document history
Created on: Oct 28, 2009 7:23 AM by Dave Holland - Last Modified:  Apr 10, 2014 6:48 AM by tech_chic

Issue:

After adding a device using the "Add Bare Metal Server" wizard, no new device shows up in the device list.

 

To add Bare Metal device entries to the console, the following steps should be taken:

 

  1. From the console's Network view drill down to Configuration - Bare Metal Server
  2. Right-click and choose Add devices
  3. Click Add
  4. Give the machine a name
  5. Enter Identifier like the MAC address
  6. Click Add
  7. Click OK twice

 

Cause:

Typically this is caused by the Inventory Server Service on the core server not running.

 

Possible workaround if the Inventory Service is running:

 

You can run barescan.exe from the managementsuite directory.

barescan.exe -v name=test mac=123456789aac

This will create an inventory scan file that resembles the following:

 

Device ID =Agentless

Scan Type =BAREMETAL

Type =Bare Metal Provision

Last Hardware Scan Date =1397079334

Display Name =test

Device Name =test

Network - NIC Address =123456789AAB

Network - TCPIP - Host Name =test

OS - Name =Bare Metal

LANDesk Management - Inventory - Scanner - Type =Bare Metal Provision

LANDesk Management - Inventory - Scanner - File Name =barescan.exe

Network - TCPIP - Bound Adapter - (Number:0) - Physical Address =123456789AAB

 

Barescan.exe then places this in the LDSCAN folder on the core server and it gets processed by the Inventory scanner

 

Resolution:

 

The first thing to check when this happens is to look at the Inventory Server Service to make sure that it is running.  Any entry in the console for Bare Metal devices will need the Inventory Service running in order to insert the device into the database.

 

If the Inventory Service is in a state of "Starting", then there is a problem and the core may need to be rebooted to resolve.  If this does not resolve the problem with the Inventory Service starting, there may be an issue with the database or with connectivity to the database.

 

To resolve this issue the following steps should be taken:

 

Add non-LDMS administrator account to the LDSCAN folder with the following Security Permissions:

  • Modify
  • Read & Execute
  • List Folder Contents
  • Read
  • Write


Determine what is causing the Inventory Service to not start. 

Once the Inventory Service will start the Bare Metal devices should show up in the database.

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