After adding a device using the "Add Bare Metal Server" wizard, no new device shows up in the device list.
To add Bare Metal device entries to the console, the following steps should be taken:
- From the console's Network view drill down to Configuration - Bare Metal Server
- Right-click and choose Add devices
- Click Add
- Give the machine a name
- Enter Identifier like the MAC address
- Click Add
- Click OK twice
Typically this is caused by the Inventory Server Service on the core server not running.
Possible workaround if the Inventory Service is running:
You can run barescan.exe from the managementsuite directory.
barescan.exe -v name=test mac=123456789aac
This will create an inventory scan file that resembles the following:
Device ID =Agentless
Scan Type =BAREMETAL
Type =Bare Metal Provision
Last Hardware Scan Date =1397079334
Display Name =test
Device Name =test
Network - NIC Address =123456789AAB
Network - TCPIP - Host Name =test
OS - Name =Bare Metal
LANDesk Management - Inventory - Scanner - Type =Bare Metal Provision
LANDesk Management - Inventory - Scanner - File Name =barescan.exe
Network - TCPIP - Bound Adapter - (Number:0) - Physical Address =123456789AAB
Barescan.exe then places this in the LDSCAN folder on the core server and it gets processed by the Inventory scanner
The first thing to check when this happens is to look at the Inventory Server Service to make sure that it is running. Any entry in the console for Bare Metal devices will need the Inventory Service running in order to insert the device into the database.
If the Inventory Service is in a state of "Starting", then there is a problem and the core may need to be rebooted to resolve. If this does not resolve the problem with the Inventory Service starting, there may be an issue with the database or with connectivity to the database.
To resolve this issue the following steps should be taken:
Add non-LDMS administrator account to the LDSCAN folder with the following Security Permissions:
- Read & Execute
- List Folder Contents
Determine what is causing the Inventory Service to not start.
Once the Inventory Service will start the Bare Metal devices should show up in the database.