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How to request new content be added to Security and Patch Manager

VERSION 5  Click to view document history
Created on: Dec 1, 2009 12:02 PM by Dave Holland - Last Modified:  Oct 10, 2013 3:23 AM by Dave Holland

If there is an application update that you would like to see included in Patch Manager content you can submit a request to LANDesk support to have the content added.

 

A list of current Patch Manager content can be located here.

 

To increase the chance of the content being added and the speed that it is added, collecting the following information for the Support case will be helpful.

 

  1. Name of the application including version.
  2. Name of the update.
  3. Link to the update.
  4. A short business justification for adding the content.

 

It is recommended to use the Smart Service Portal to submit this information, otherwise Contact LANDesk Support to create a support incident.

 

Note: The addition of new content is not guaranteed.  It is reviewed on a case-by-case basis.

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