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Inventory scan on Mac clients does not update or Mac client does not appear in inventory

VERSION 2  Click to view document history
Created on: Jan 13, 2010 10:54 AM by Snowman - Last Modified:  Aug 7, 2012 10:54 AM by Snowman

Description:

Macintosh clients with the LDMS agent either do not appear in the console, or do not appear to be updating their inventory scans. No errors show in the application event logs and no scans appear in the LDScan\ErrorScan folder. Checking the IIS logs under c:\windows\system32\logfiles\W3SVC1\ex<#>.log will show 406 errors similar to the following:

 

2008-05-16 17:42:33 W3SVC1 10.10.4.7 POST /incomingdata/postcgi.exe prefix=ldscan\&suffix=.scn 443 - 10.30.3.150 - 406 0 109
2008-05-16 17:53:50 W3SVC1 10.10.4.7 HEAD /LDLogon/LDAppl3.ini - 80 - 10.30.3.150 CFNetwork/221.5 200 0 0
2008-05-16 17:53:53 W3SVC1 10.10.4.7 POST /incomingdata/postcgi.exe - 80 - 10.30.3.150 - 406 0 109

 

 

Cause:

Internet Guest Account does not have proper permissions to ...\LANDesk\ManagementSuite\LDScan or ..\Landesk\ManagementSuite\IncomingData

 

 

 

Resolution:

Modify the permissions on the appropriate folder to allow Internet Guest Account access.

  1. Right click on the folder  ...\LANDesk\ManagementSuite\LDScan (or IncomingData) and click properties
  2. Click on the Security Tab
  3. Click on Internet Guest Account (IUSR_)
  4. Grant the user Full Control
  5. Click OK
  6. Re-run the scan from the MAC

 

 

Note: Scans are only sent through IIS when they are encrypted. While inventory encryption can be toggled with windows agents mac agents always send encrypted data.

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