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6 Replies Last post: Jul 24, 2008 12:44 PM by Zman  
Tim Rookie
Tim
18 posts since
May 20, 2008
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Jul 18, 2008 12:07 PM

Last Start Up Time not being scanned

I have a bunch of machines that I know have been rebooted but when an Inventory scan happens, the Last Start Up Time does not update.  I have tried uninstalling and reinstalling LD to no affect.  Anyone have any ideas?  I am unable to find where LD looks for this  information.

Tags: start, up, time, inventory_scan, inventory
Paul Hoffmann Master
Paul Hoffmann
1,803 posts since
Dec 11, 2007
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1. Jul 21, 2008 1:35 AM in response to: Tim
Re: Last Start Up Time not being scanned

We pull this information out of WMI - which most likely means that the WMI on those machines is broken. If you search for "WMI" you'll find threads/documents on how to try and repair this.

 

To verify - I've found a little, lightweight WMI-reader here (it's just an EXE - no install):

http://www.softsea.com/download/WMI-Reader.html

 

Check out:

Local Machine -> Operating System -> Win32_OperatingSystem

 

And scroll way to the right (ca. 1/2 way) to find "LastBootUpTime) ... it's pretty easy to figure out from there :).

 

Paul Hoffmann

LANDesk EMEA Technical Lead.

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MarXtar Expert
MarXtar
724 posts since
Jul 2, 2008
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2. Jul 22, 2008 8:41 AM in response to: Paul Hoffmann
Re: Last Start Up Time not being scanned

There is always the chance as well that the client has an issue. Are all of these clients up to the latest client revision level? Is there anything different in their configuration?  Is the source of your agent install definitely up to date?

 

MarXtar - http://www.marxtar.com - Home of Power State Notifier for LANDesk

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Tim Rookie
Tim
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May 20, 2008
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3. Jul 24, 2008 9:16 AM in response to: MarXtar
Re: Last Start Up Time not being scanned

Everything is up-to-date.  All the other scans update correctly but just not Last Start Up Time.  When I chack the inventory, the date/time string for Last Start Up Time under OS is missing.  I've tried to uninstall and re-install the client but that did not work.  I've also tried adding the string to no avail.

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Paul Hoffmann Master
Paul Hoffmann
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4. Jul 24, 2008 9:19 AM in response to: Tim
Re: Last Start Up Time not being scanned

Did you try the WMI-reader? If it's missing from the scanfile - as I suggested - odds are is because we can't get it (and that's usually because WMI is broken). That happens surprisingly frequently.

 

Paul Hoffmann

LANDesk EMEA Technical Lead.

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Tim Rookie
Tim
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May 20, 2008
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5. Jul 24, 2008 9:40 AM in response to: Paul Hoffmann
Re: Last Start Up Time not being scanned

I was finally able to get onto one of the machines and it does appear that the WMI is broken.

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Zman Master
Zman
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Dec 14, 2007
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6. Jul 24, 2008 12:44 PM in response to: Tim
Re: Last Start Up Time not being scanned

 

Try this http://community.landesk.com/support/docs/DOC-2412

 

 

 

 

 

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