LANDesk User Community: CONNECTING TO PROCESS MANAGER SERVER

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texmex_kbrn

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Dec 18, 2007 4:07 PM

CONNECTING TO PROCESS MANAGER SERVER

WELL ACTUALLY I FOLLOW UP ALL THE STEPS TO CONNECT TO LANDESK PROCESS MANAGER SERVER ....WHEN I TRY TO CONNECT TO THE SERVER .... POP UP A WINDOW WITH THIS ERROR MESSAGE .......THANKS FOR ANY HELP.!http://community.landesk.com/support/servlet/JiveServlet/downloadImage/1065/cannotconnect.bmp!

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Jason Mitchell
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1. Dec 18, 2007 4:11 PM (in response to texmex_kbrn)
Re: CONNECTING TO PROCESS MANAGER SERVER

I am assume the error message is saying something about unauthorized user. This is because the user you are logged in as is not found in one of the AD domain settings configured by LPM. Log into the LPM Configuration tools and configure the AD domain that you are logged in as. Or you could also choose Run As... to start the designer and pick a different user that is in one of the domains already configured.

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Chris Garcia
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2. Dec 18, 2007 4:18 PM (in response to texmex_kbrn)
Re: CONNECTING TO PROCESS MANAGER SERVER

I recently upgraded from LPM 3.0 to LPM 4.0 and now I'm also getting this error message (thank you Google translation tool!).

"Invalid user settings. Either the username or password is invalid or the user does not have authorization"

The C:\Program Files\LANDesk\Process Manager\WorkflowManager\WorkflowManager.log file only has this non-helpful lines:

*** LOG START ***
2007-12-18 14:30:01.270 ERROR LANDesk.Workflow.Win.forms.mdi Invalid user settings. Either the username or password is invalid or the user does not have authorization.
*** LOG END ***

I'm stuck.

Thanks,

Chris

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Chris Garcia
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3. Dec 18, 2007 4:22 PM (in response to Jason Mitchell)
Re: CONNECTING TO PROCESS MANAGER SERVER

jasonjmitchell wrote:
I am assume the error message is saying something about unauthorized user. This is because the user you are logged in as is not found in one of the AD domain settings configured by LPM. Log into the LPM Configuration tools and configure the AD domain that you are logged in as. Or you could also choose Run As... to start the designer and pick a different user that is in one of the domains already configured.
Jason,

But I have used the Database utility to add my AD username on the "Users/Groups" tab. I have entered my domain info and when I hit the "Test" button that is successful. I'm logged into the LPM server with the AD account as I configured in that LPM Database Utility and I still get that same error when I try to start the Designer app.

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Jason Mitchell
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4. Dec 18, 2007 4:42 PM (in response to Chris Garcia)
Re: CONNECTING TO PROCESS MANAGER SERVER

LPM 4.0 is the version Windows Authentication integration was added. Could you attach a screenshot of you AD settings? Maybe it is having a problem associating your user with the AD setting.

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Chris Garcia
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5. Dec 18, 2007 5:05 PM (in response to Jason Mitchell)
Re: CONNECTING TO PROCESS MANAGER SERVER

Here is my Domain settings via the Database Utility tool. Is this what you were wanting to see?

I'm logged into the LPM server with account "eng\garcia71-r" when I try to run the Designer app.

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Chris Garcia
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6. Dec 18, 2007 5:13 PM (in response to Jason Mitchell)
Re: CONNECTING TO PROCESS MANAGER SERVER

Well, I just re-logged into the LPM server with a local user account (with admin privs) and added this local account to the Database Utility as a local user, then started Designer just fine. So it is somehow connected to the configuration of my AD account...but I just don't know how. <sigh>.

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texmex_kbrn
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7. Dec 19, 2007 2:45 PM (in response to Chris Garcia)
Re: CONNECTING TO PROCESS MANAGER SERVER

ME AGAIN....IF I DON T HAVE A LDAP AND WANT TO WORK IN A LOCAL NETWORK WITHOUT A DOMAIN WHAT SHOULD I HAVE TO DO IN ORDER TO CONNECT A WORKSTATION WITH PROCESS DESIGNER TO THE PROCESS MANAGER SERVER.......HERE IS MY CONF PIC. AND WHAT HAPPEN NOW WITH THE TEST BUTTON THANKS FOR REPLYS AN HELP BUT I STILL CAN'T FIGURE IT OUT.......???

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Chris Garcia
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8. Dec 19, 2007 4:39 PM (in response to texmex_kbrn)
Re: CONNECTING TO PROCESS MANAGER SERVER

texmex_kbrn,

What you have looks almost correct. I think your Domain: line needs to have the same domain name as the LDAP Path. If your machine is called "SVRCOMOL" then I believe your Domain: line needs to be the same. (Not "COMOL")

Also, when I configured LPM to use a local user, the "Test" button was also greyed out and not usable...so I didn't try to Test out my configuration and it still worked fine.

I hope this helps you,

Chris

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Jason Mitchell
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9. Dec 19, 2007 4:57 PM (in response to Chris Garcia)
Re: CONNECTING TO PROCESS MANAGER SERVER

The AD integration with .Net doesn't allow validation on a local machine. That is why the Test button is disabled with local machine configuration.

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texmex_kbrn
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10. Dec 20, 2007 2:03 PM (in response to Chris Garcia)
Re: CONNECTING TO PROCESS MANAGER SERVER

DISPLAY NAME : REDCOM

DOMAIN: SVRCOMOL

WINNT://SVRCOMOL

USER: SVRCOMOL \Administrator Pass...

_____________________

NOW i TRY AGAIN TO CONNECT TO SERVER AND NOTHING HAPPEN ...JUST THE SAME ERROR

MAYBE YOU COULD HELP ME WITH THIS.....WITH DATABASE UTILITY .....WELL ACTUALLY WHATS IS THE MAIN PORPUSE OF THIS TOOL I MEAN THE USER REGISTERED ON THE SERVER IS THE ONE THAT CAN CONNECT TO DB WITH THE P`ROCESS DESIGNER

THANKS FOR HELP AND SORRY FOR DUMMY QUESTIONS

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Jason Mitchell
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11. Dec 20, 2007 2:11 PM (in response to texmex_kbrn)
Re: CONNECTING TO PROCESS MANAGER SERVER

If you are opening Process Designer when you are logged onto the machine as SVRCOMOL\Administrator and you still get the error then it might be a bug. It seems like you have everything setup correctly. Try changing the display name to SVRCOMOL.

The purposes of the DB Utility is to configure where the users come from. In LPM the users/groups come from some Active Directory. When you go to send an e-mail you will pick a user/group from the AD settings you configure in the DB Utility.

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texmex_kbrn
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12. Dec 20, 2007 3:15 PM (in response to Jason Mitchell)
Re: CONNECTING TO PROCESS MANAGER SERVER

WELL LOOK THIS PICS ARE THEY CORRECT!http://community.landesk.com/support/servlet/JiveServlet/downloadImage/1071/conf.JPG!

SERVER: Administrator Workstation: Administrador

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Jason Mitchell
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13. Dec 21, 2007 2:44 PM (in response to texmex_kbrn)
Re: CONNECTING TO PROCESS MANAGER SERVER

They seem to be correct. If you are logged into the server as a local account then I think it should be working. If this is still a problem then I would contact support.

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James Fry
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14. Jan 3, 2008 10:51 AM (in response to texmex_kbrn)
Re: CONNECTING TO PROCESS MANAGER SERVER

texmex_kbrn: Use these Settings:

DISPLAY NAME : REDCOM

DOMAIN: <LEAVE BLANK>

WINNT://SVRCOMOL

USER: SVRCOMOL\Administrator Pass...

THEN Make sure you are logging into that box as a local user -- type 'whoami' at a command prompt and make sure your user starts with "SVRCOMOL\"

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Dec 18, 2007 4:07 PM

CONNECTING TO PROCESS MANAGER SERVER

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