Up to Discussions in Service Desk

This Question is Possibly Answered

1 "correct" answer available (20 pts) 1 "helpful" answer available (10 pts)
11 Replies Last post: Nov 7, 2008 1:29 AM by Christian Petzold  
Jack Rookie
Jack
44 posts since
Jan 3, 2008
Currently Being Moderated

Oct 31, 2008 5:34 AM

not able to save personal welcome screen

Analyst not able to save personal welcome screen although giving privilege for  system.usersetting.

Attachments:
Tags: servicedesk
Paps Apprentice
Paps
54 posts since
Jun 26, 2008
Currently Being Moderated
1. Nov 3, 2008 4:11 AM in response to: Jack
Re: not able to save personal welcome screen

Does this help? See attachment. Its the privilege in Grey

ScreenShot094.jpg

Attachments:
Report Abuse
Jack Rookie
Jack
44 posts since
Jan 3, 2008
Currently Being Moderated
2. Nov 3, 2008 5:59 PM in response to: Paps
Re: not able to save personal welcome screen

I had applied this privilege. See the previous attachment privilege.jpg. But still showing the same error.

Report Abuse
Christian Petzold Specialist
Christian Petzold
135 posts since
Feb 26, 2008
Currently Being Moderated
3. Nov 5, 2008 3:12 AM in response to: Jack
Re: not able to save personal welcome screen

Hi Jack,

 

on which role do you apply the privileges. Maybe you mapped the wrong role to the wrong group....

 

Best regards

Christian

Report Abuse
Paps Apprentice
Paps
54 posts since
Jun 26, 2008
Currently Being Moderated
4. Nov 5, 2008 3:16 AM in response to: Jack
Re: not able to save personal welcome screen

Hi jack,

 

Privileges often cache.  Do an IISRESET and clear the cache files and see how you go.


Cheers

Paps

Report Abuse
Jack Rookie
Jack
44 posts since
Jan 3, 2008
Currently Being Moderated
5. Nov 5, 2008 5:57 PM in response to: Paps
Re: not able to save personal welcome screen

Still not working. :(

Report Abuse
Christian Petzold Specialist
Christian Petzold
135 posts since
Feb 26, 2008
Currently Being Moderated
6. Nov 6, 2008 12:58 AM in response to: Jack
Re: not able to save personal welcome screen

Hi Jack,

 

did you check the roles? Has your "Procurment Group" the correct role on which you apply the privilege?

 

Greetingz.....

Report Abuse
Jack Rookie
Jack
44 posts since
Jan 3, 2008
Currently Being Moderated
7. Nov 6, 2008 3:51 AM in response to: Christian Petzold
Re: not able to save personal welcome screen

yes. all role, group. All User setting privilege i had given create, read and update rights.

Report Abuse
Christian Petzold Specialist
Christian Petzold
135 posts since
Feb 26, 2008
Currently Being Moderated
8. Nov 6, 2008 4:38 AM in response to: Jack
Re: not able to save personal welcome screen

Could you make a screenshot like your first one but with the expanded administrator tab and mark the item, where you do the privileges and attach it, please.

Report Abuse
Jamie Apprentice
Jamie
361 posts since
Feb 28, 2008
Currently Being Moderated
9. Nov 6, 2008 11:53 AM in response to: Jack
Re: not able to save personal welcome screen

You might want to make sure that that under the Analyst Privileges -> Configuration Components -> Configuration -> Designers the "Welcome Screen" right is selected.

 

See attached.

 

Jamie

Attachments:
Report Abuse
Jack Rookie
Jack
44 posts since
Jan 3, 2008
Currently Being Moderated
10. Nov 7, 2008 12:30 AM in response to: Christian Petzold
Re: not able to save personal welcome screen

as your request.

Attachments:
Report Abuse
Christian Petzold Specialist
Christian Petzold
135 posts since
Feb 26, 2008
Currently Being Moderated
11. Nov 7, 2008 1:29 AM in response to: Jack
Re: not able to save personal welcome screen

Ok, looking good. Now check, if the role "procurement team" is assigned to the group "procurement group" . If so remove and reassign and retry. After the reassign do an iisreset.

Report Abuse

More Like This

  • Retrieving data ...
LANDesk Community powered by Jive Software's Clearspace ® Subscribe| Legal Notices| Investor Relations| Avocent| Privacy Policy © 2009 LANDesk Software