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4781 Views 2 Replies Latest reply: Jan 19, 2009 2:42 AM by Lara Clark

nmourfield

8 posts since
Jan 16, 2009

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Jan 16, 2009 1:40 PM

Logon failed knowledge management search

We are having problems with knowledgebase. Had to rebuild the collection and now servicedesk will not return values from verity with our incident and change forms. Using knowledge management search gets a Logon failed message. I can do test searches from verity and it returns successful results. Thanks.

Sincerely,

Nathan Mourfield, MBA, PMP

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Guillaume Serton
65 posts since
Aug 21, 2008

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1. Jan 16, 2009 3:33 PM (in response to nmourfield)
Re: Logon failed knowledge management search

Look at the document "Troubleshooting Core Knowledge" step by step and you will come to solve your issue.
I have always solved my problems of knowledge base through this document.

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Lara Clark
457 posts since
Nov 3, 2008

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2. Jan 19, 2009 2:42 AM (in response to nmourfield)
Re: Logon failed knowledge management search

Hi Nathan,

It looks like your Knowledge Service is pointing at a TPS it can't log in to. If you check the config file (located in LANDEsk Knowledge folder), is the address there correct? Have you definitely got the right SA password? You can change this (as it's encoded) using the TouchpaperPasswordTool.exe located in the LANDesk Applications folder. Failing all that, is there anything with a more informative error in the event log?

Thanks,

Lara

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Jan 16, 2009 1:40 PM

Logon failed knowledge management search

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