Skip navigation
7567 Views 12 Replies Latest reply: Jul 27, 2010 11:11 AM by ISOperations RSS
Rookie 35 posts since
Oct 8, 2009

Has received 1 of 9 achievements.
Currently Being Moderated

Jul 20, 2010 8:40 AM

Active Directory import

We are experiencing a problem with new employees who started with us after June 7th not showing up under the New Incident/End User Details screen.  When they send the email to us, they receive a response, 'not a valid user of the system' and a ticket is not generated.  I am assuming that the data import configuration would drive this, but I don't quite understand how this is setup.  I believe we set this up to automatically pull from Active Directory on a daily basis - could it be that we are out of licenses?

 

Any suggestions would be greatly appreciated.  Thank you

 

Tammy Bowley

Tower Federal Credit Union

  • blaine67 Apprentice 183 posts since
    Feb 12, 2009

    Has received 3 of 9 achievements.
    Currently Being Moderated
    1. Jul 20, 2010 8:56 AM (in response to ISOperations)
    Re: Active Directory import

    Look to see if the Data Import Windows service is running on the application server.  This service controls wether or not the Data Imports occur.

     

    Do you only have the one Data Import ?  If you have more than one, are they running ?

     

    If the service is not running, none of your imports will run....

  • dmshimself ITSMMVPGroup 2,248 posts since
    Dec 16, 2007

    Has received 7 of 9 achievements.
    Currently Being Moderated
    2. Jul 21, 2010 3:52 AM (in response to blaine67)
    Re: Active Directory import

    I'd also check any log files generated by data import as that usually gives a strong clue, like the username used for AD linkage having an old password.

  • blaine67 Apprentice 183 posts since
    Feb 12, 2009

    Has received 3 of 9 achievements.
    Currently Being Moderated
    4. Jul 22, 2010 8:24 AM (in response to ISOperations)
    Re: Active Directory import

    It's called the Touchpaper DataImport Engine.  I've attached a screen shot of the Touchpaper Services.

     

    This is for version 7.3.1.

    Attachments:
  • LegoGuy Employee 216 posts since
    Dec 18, 2007

    Has received 5 of 9 achievements.
    Currently Being Moderated
    6. Jul 23, 2010 6:27 AM (in response to ISOperations)
    Re: Active Directory import

    When you open that data import in the Data Import tool you should see it referencing a log file.  If you check that log file do you see any errors that would indicate why it didn't import?  Does the application log show any errors?

  • gramsay Specialist 319 posts since
    Mar 4, 2009

    Has received 3 of 9 achievements.
    Currently Being Moderated
    8. Jul 26, 2010 1:54 AM (in response to ISOperations)
    Re: Active Directory import

    It's often useful to build a query based on the connection object.

    Then you can see what the source data is.

    If the query is empty then the problem is with the connection rather than the import.

    If the query is full then the import is the issue.

     

    In query builder:

    Module = Your Connection

    Business Object = Your Connection Type.

  • LegoGuy Employee 216 posts since
    Dec 18, 2007

    Has received 5 of 9 achievements.
    Currently Being Moderated
    9. Jul 26, 2010 7:02 AM (in response to gramsay)
    Re: Active Directory import

    It is not seeing any records in the connection.  Try testing the data connection.  Maybe a password has changed or an account has been locked.  You can also try creating a query against the data connection.  Test the query and see if you get any errors.  That might guide you in the right direction.

  • gramsay Specialist 319 posts since
    Mar 4, 2009

    Has received 3 of 9 achievements.
    Currently Being Moderated
    11. Jul 27, 2010 2:06 AM (in response to ISOperations)
    Re: Active Directory import

    You can find it in the "Data Connections" component.

    This will usually be in the administration or designer shortcut bar.

    If you can't see it there you can add it using the Shortcut Manager.

     

    dc.JPG

     

    The Data Connections tree will have an "Active Directory" branch.

    dc.JPG

    The connections will be listed on this branch.

    Under those will be your various Connection Types.

    dc.JPG

     

    If you check the import you're having trouble with the Source box shows the Data Connection & Types.

    They are the Module & Business Object respectively.

    dc.JPG

     

    You can use query builder to build a query on these.

    dc.JPG

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • Correct Answers - 20 points
  • Helpful Answers - 10 points
LANDESK Community powered by Jive SBS® 4.5.7.1  |  Legal Notices  |  Privacy Policy  |  Icon 

TweeterOn Twitter  |  Icon FacebookOn Facebook © 2007 LANDESK Software