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1 "helpful" answer available (10 pts)
6 Replies Last post: Mar 16, 2008 9:27 PM by Hubb Financial Group  
Click to view Hubb Financial Group's profile Rookie 11 posts since
Feb 6, 2008

Feb 6, 2008 5:49 PM

Device control settings do not save

 

I'm having a strange problem where some settings I change in a device control configuration, don't stick when i hit save.

 

 

For example, if i check "Notify user when unauthorized USB devices are detected", enter a custom message, then press save, when I go back into that device control configuration, the check box is unchecked, and the custom message has been reset.

 

 

It only appears to be happening to certain settings within the configuration options. All other options appear to be retaining the changes I make. The options that aren't saving are:

 

  • USB Devices
    bq. - Any changes made to "Block USB Devices:" check boxes
    - "Notify user when unauthorized USB devices are detected:" checkbox and the custom message
    - Any changes made to teh Advanded USB settings

  • Volumes and Network
    bq. - "Block all unknown non-USB volumes" check box
    - "Notify user when unauthroized volmes are detected" checkbox and the custom message.

 

I'm running LANDesk ver. 8.7 SP5. (Both core and console)

 

 

I'm at a loss as to what could cuase this problem. I've tried searching the community site, and also the old forums, but failed to find any relevant information.

 

 

If anyone could provide any help at all, it would be greatly appreciated.

 

 

 

 

Thanks in advance,

Casey.

 

 

 

 

Click to view Ted's profile Rookie 1 posts since
Feb 22, 2008

What database are you using?

Click to view David Holland's profile Expert 116 posts since
Jan 8, 2008

Here is what I suspect:

 

Sometime in the past you downloaded updates to LANDesk or an entire LANDesk install, and you didn't trust the LANDesk website in the Browser Settings.

 

When that happens, the OS will write "Streams" information into the file saying it was from an untrusted source. This can block LANDesk from properly using files and also can cause problems with upgrades.

 

 

There is a community article devoted to this subject:

 

 

http://community.landesk.com/support/docs/DOC-1002

 

 

Basically what you need to do is download this file: http://download.sysinternals.com/Files/Streams.zip

 

 

And then run the following commands after copying streams.exe to the root of your hard drive:

 

streams.exe -d -s "C:\Program Files\LANDesk\" (substitute another drive letter if LANDesk is installed on another drive)

streams.exe -d -s C:\inetpub\

 

 

This will remove the Unknown Publisher information for all the LANDesk files.

 

 

Try your changes in Connection Control Manager again and see if it works. When you make changes and then go to save it, it should prompt you "Configuration or Script exists. Are you sure you want to overwrite? (Yes) (No)".

 

 

If this still doesn't work, after you have run the Streams program, I would suggest reinstalling LDMS 8.8.

 

 

Let me know how this works out for you.

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