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3554 Views 5 Replies Latest reply: Mar 8, 2012 6:40 AM by KaiEilert RSS
gramsay Specialist 319 posts since
Mar 4, 2009

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Apr 1, 2011 9:14 AM

CI Audit Trail

Right-clicking the CI attribute on an Incident window gives us the remote control option plus "CI Audit Trail". Choosing the "Audit Trail" option informs us we have no default query defined for Configuration Management Item Audit Trail Business Object.

 

I've created a query on the Configuration Item Audit Item which does return the expected results (basically a list of what analysts remoted to customer''s workstations and when).

 

How can I get this to show from the right click menu? In object designer the Configuration Item Audit Item Default Query is empty and greyed out.

 

Ta.

  • dmshimself ITSMMVPGroup 2,248 posts since
    Dec 16, 2007

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    1. Apr 3, 2011 6:58 AM (in response to gramsay)
    Re: CI Audit Trail

    I'm afraid this is a known bug - but your local support team ought to be able to give you a workaround Graham.

  • Apprentice 74 posts since
    Sep 3, 2009

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    3. Jun 4, 2011 7:22 AM (in response to gramsay)
    Re: CI Audit Trail

    Hi Graham,

     

    I already configured as your steps, but still cannot see the audit trail. window popup was same "no default query defined for Configuration Management Item Audit Trail Business Object.". maybe my configuration was wrong, could you explain more details especially step no.3 ?

     

    Thanks

  • jasoncadman Specialist 338 posts since
    Mar 11, 2010

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    4. Sep 6, 2011 6:29 AM (in response to dennyjsm)
    Re: CI Audit Trail

    You'll also need to set the default query on the Configuration Item Audit Item object

  • KaiEilert Apprentice 100 posts since
    Aug 8, 2011

    Has received 1 of 9 achievements.
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    5. Mar 8, 2012 6:40 AM (in response to jasoncadman)
    Re: CI Audit Trail

    Hi,

     

    I am trying to set a default query for the BO "Configuration Item Audit Item".

    However it seems the whole BO is read only. I can not select a default query. In fact I can not modify anything in that object.

     

    Is there maybe a Database trick to set it into a "modify" mode?

     

    Cheers,

    Kai

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