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2165 Views 3 Replies Latest reply: Jun 2, 2011 6:39 PM by dennyjsm RSS
Apprentice 74 posts since
Sep 3, 2009

Has received 2 of 9 achievements.
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May 31, 2011 9:52 AM

How to get history of previous owner of CI?

Hi,

 

Can anyone tell me how to get history of previous owner of CI?

then I could see how many times of particular CI had been assigned to user.

 

Thanks

  • aparker Employee 593 posts since
    Feb 18, 2009

    Has received 6 of 9 achievements.
    Currently Being Moderated
    1. May 31, 2011 11:07 AM (in response to dennyjsm)
    Re: How to get history of previous owner of CI?

    Hi,

     

    How are you getting that piece of information into the system in the first place? You could create a versionable attribute on the CI which stores an owner value. Every time the value changes, a new version of the CI is created. You would need to determine what type of versioning you would like to use. This will only work from the point in time you implement it going forward.

     

    Andy

  • dmshimself ITSMMVPGroup 2,248 posts since
    Dec 16, 2007

    Has received 7 of 9 achievements.
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    2. May 31, 2011 1:24 PM (in response to dennyjsm)
    Re: How to get history of previous owner of CI?

    I'm guessing you allocate a CI to a user via the admin tool and want to track those changes?  With 7.4 you can do the linkage/relinkage in a process so I'd suggest a small Move CI process which does the admin bit for you in the process, but as a side effect also tracks that such a change has been done.

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