I want to create a calculation on the user attribute from an automatic "Assignment" Action in a process.
This calculation should check for certain information in the title/description of the incident and then, depending on the results, return a user that gets selected in the user attribute.
In the screenshot below I did a simple calculation just returning the "SA" User. However when the automatic assignment action runs, the user field stays empty.
Any ideas what I am doing wrong?
I suspect the issue is that you are returning a string attribute from the calculation, but the user attribute is not a string object, and so there is a type mismatch.
Have you turned trace logging on, which would confirm if this is the issue or not? See http://community.landesk.com/support/docs/DOC-6413 for details how to do this if you are not sure.
Thanks for your Hint.
After debugging it I searched for the error in the community.
It finally brought me to the following topic that then solved my problem!