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1293 Views 2 Replies Latest reply: Oct 24, 2011 1:44 PM by KaiEilert RSS
KaiEilert Apprentice 100 posts since
Aug 8, 2011

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Oct 21, 2011 6:09 AM

Create calculation on User attribute from Assignment BO

Dear all,

I want to create a calculation on the user attribute from an automatic "Assignment" Action in a process.


This calculation should check for certain information in the title/description of the incident and then, depending on the results, return a user that gets selected in the user attribute.


In the screenshot below I did a simple calculation just returning the "SA" User. However when the automatic assignment action runs, the user field stays empty.


Any ideas what I am doing wrong?






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