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1057 Views 1 Reply Latest reply: Nov 8, 2011 11:13 AM by dmshimself RSS
Apprentice 33 posts since
Aug 30, 2011

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Nov 8, 2011 10:43 AM

Request process to auto-generating multiple child tickets

Hi all,

 

Im trying to build a process where a parent ticket, once opened, will auto-create multiple (about 4-5) child tickets sent directly to their respective techs.

 

Within those child tickets, i want it to open a specific window for each (not the default one). I figure the view rules is what i need to look at?

 

Ive tried all sorts of methods but nothing seems to work correctly.

 

Has anyone ever done anything like this before?

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