Im trying to build a process where a parent ticket, once opened, will auto-create multiple (about 4-5) child tickets sent directly to their respective techs.
Within those child tickets, i want it to open a specific window for each (not the default one). I figure the view rules is what i need to look at?
Ive tried all sorts of methods but nothing seems to work correctly.
Has anyone ever done anything like this before?
You will either need a rule against the group these people are in and make sure they are members of different groups or create different processes and use that as the switch for the window popping.
I'd also look at using tasks as sometimes it's easier to co-ordinate activities using those than child process, but both work.