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904 Views 2 Replies Latest reply: Dec 20, 2011 6:47 AM by thomas.junge RSS
thomas.junge Specialist 112 posts since
Oct 28, 2010

Has received 2 of 9 achievements.
Currently Being Moderated

Dec 19, 2011 6:54 AM

Relationships between CIs

Hi,

 

am trying to build relationships between CIs.

What I found out is that it is possible to build relationships in CI Structures or in a window based on the 'Configuration Item Relationship' BO.

 

e.g. I want to have a relationship between a workstation and a monitor. That works fine.

 

But now, I want to avoid to build relationships to e.g. a monitor that has already a existing relationship to another workstation.

 

Does someone have an idea if it is possible just to show e.g. monitors in the 'To Configuration Item' dropdown (in the window based on the 'Configuration Item Relationship' BO) that do not already have an existing relationship to another workstation?

 

Or maybe there is another way to build relationships between CIs?

 

Thanks for hints.

 

Thomas

  • dmshimself ITSMMVPGroup 2,252 posts since
    Dec 16, 2007

    Has received 7 of 9 achievements.
    Currently Being Moderated
    1. Dec 19, 2011 6:42 PM (in response to thomas.junge)
    Re: Relationships between CIs

    Once you have the structure diagram on display you can flick off both particular CI types and particular relationship types from the display filters at the bottom right.

     

    If you create a relationship that has the property 'unique' then that will prevent you from adding that in more than once.

     

    So I'm not sure if that helps at all, but I thought I'd mention it.

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