I've been asked by another department to setup a simple complaint logging system - our idea was to use LANDesk.
How do you go about creating a second instance thats seperate from ours? e.g. new incident numbers/console etc.
Essentially i'm going to create them a fairly simple process and window design using the incident management and set them up to use Web Desk as their front end.
Any advice is much appreciated!
Well first and foremost, if you were wanting to set up a new instance, that would have an implecation on yoiur license as the LD license only caters for one live installation of service desk. The good news is that there is a viable solution for you. What I would suggest you do is look to use the Call domain. This already has some simple incident style processes built and, as it is a separate domain, will have a unique numbering system. It also means that yuo can deploy this with it's own security model etc, so access from other teams would be restricted. There would be a number of additional things that you might need to consider, but in principle this is your best approach.
Both very useful; I certainly didn't mean setting up a second instalaltion of LANDesk.
I've had a quick look at the Call section and this should work perfectly.
Will report back later in the week once i've had a better look through it.