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601 Views 2 Replies Latest reply: Feb 6, 2012 1:50 AM by Stu McNeill RSS
Apprentice 84 posts since
Dec 19, 2008

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Feb 3, 2012 2:34 PM

Call Management domain not showing up - 7.3.2



We recently update our license so that we could make use of the call management module. However, I am not able to create a new process link in ServicePortal. The usual Incident/Problem/Change show up, but nothing else. Console is fine. I'm not concerned about WebDesk as it wil never be used in WebDesk.


I have performed an IIS reset but this has not helped. I was wondering if I need to run MDM even though this was always ticked and it's never been possible for it to be anything else.


Has anyone else seen this sort of issue?




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