I have created a new Object under incident management to handle part of our process which required and action and window. I have created the Object and Linked incident to it to make a collection. The problem I am having is that I want the Results of this action to display in the Incident Tree like notes and so forth, I did modify the collections for LANDesk Service Desk Console, Tree Node Description, Results Output Attribute for the new Object, but their must be something I am missing.
Shaun, I'm only throwing this in as I spent half a day one time trying to get a collection to show on a window, had checked everything as you had and eventually discovered that I had forgotten to check the properties of the collection on the window that Display on Tree was set to True - it is set to False when you add the collection by default.
Yes I think Helen has spotted the step that you may've missed. I wrote some instructions on this recently if this is useful to you. Here they are: