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1105 Views 2 Replies Latest reply: Feb 22, 2012 9:43 AM by jeremym8 RSS
jeremym8 Rookie 6 posts since
Oct 18, 2010

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Feb 21, 2012 3:51 PM

Can't remove LD agent from Android or iOS devices

We are still in the testing phase but have our MDM server up and running as well as our enrollment for both Android and iOS devices.  However, realized during testing that the Reset App function is not removing the agent from the devices nor can it be removed manually from the Android devices.  I was able to remove it from an iPad.

 

Is this a feature or is there a way to remove it from a device when it no longer needs to be a managed device?  Our company does not provide devices to end users and therefore we need to be able to remove any control from the devices if they leave the company.

 

Anyone else have this problem and any ideas how to fix it?

  • Jason SupportEmployee 396 posts since
    Dec 16, 2007

    Has received 7 of 9 achievements.
    Currently Being Moderated
    1. Feb 21, 2012 4:06 PM (in response to jeremym8)
    Re: Can't remove LD agent from Android or iOS devices

    Reset agent does not uninstall the agent it simply removes the enrollment information and the end user will need to re-enroll to be managed again.

     

    Android can a bit of pain to remove.

    You have to do the following

     

    Deactivate LD agent

    1. Go to settings
    2. Security
    3. Select device administrators
    4. Uncheck the box next LD Agent
    5. Choose deactivate on the next screen

     

    Now you can remove the agent

    1. Settings
    2. Manage applications
    3. Click on ld agent
    4. uninstall

     

    Titles/screens might be slightly different due to variation of Android but you will be able to figure it out from here.

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