Anyone know how to get LDSD to display the correct window based on view rules after reinitialising?
I'm playing with a triage process at the moment that starts with a very basic window and the process uses values from a reference list to determine which process to reinitialise to. All this works perfectly but when it reinitialises it keeps the same triage window until you close the record (window) and open it again which is causing me lots of issues.
The reason I need this is because I want seperate category lists for each process and these drive the SLA (along with some other stuff) and this needs filling in at logging stage. I could stick it all in one category and filter it by the same value but I would rather have them properly separate so any ideas would be great.
Just wondered if there was a quick setting I'm missing
Thanks in advance
This didn't happen until version 7.4 but from then on should refresh the window automatically after you reinitialise.
I ended up going down the common window with filter route
I know this is an old post but we are now on 7.5 and have a couple of processes that reinitialise between each other but the window displayed remains the same after the reinitialise and does not follow the View Rules - I always have to close and reopen the record.
Is there a way to get the new window to display as soon as the reinitialise takes place?
I can't say I've used the functionality recently but my last post still stands - since 7.4 the window refreshes as it is reinitialised to make sure you get the right window. If you aren't getting that I'd recommend contacting your support provider to investigate.