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1313 Views 4 Replies Latest reply: Mar 28, 2012 5:08 PM by macado RSS
Apprentice 160 posts since
Mar 18, 2010

Has received 1 of 9 achievements.
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Mar 21, 2012 7:16 AM

vPro/AMT KVM Function Problems

So I've got my core setting up computers with vPro and everything is fine and dandy (well, apart from the systems that we'll have to manually go to and configure...grrrr), but I can't get the vPro KVM stuff to work on all of my computers.  I've got a Lenovo X220 Tablet that I forced to send a Hello packet out from the Ctrl-P ME menu.  It's configured and everything seems to be happy.  I can power it down, on, do SOL redirection just fine, and I can even have it boot to an ISO on my computer...But when I try to initiate the Remote Control via Intel KVM feature, I get the following message from the RC window on my machine.

 

3/21/2012 9:09:25 Attempting to contact remote computer on kvm://10.1.40.93?ID=0152CB68-0651-CB11-9B01-8C7F04613F94
3/21/2012 9:09:44 Trying to connect to 10.1.40.93 using TCP
3/21/2012 9:09:46 You are not authorized to access the AMT device.
3/21/2012 9:09:46 Unable to connect to specified remote computer:10.1.40.93.
3/21/2012 9:09:46 Stopped remote control session
3/21/2012 9:09:47 You do not have rights to access the remote computer.

 

I have full LANDesk rights, and I even tried doing it as our LANDesk Administrator account, but no luck.  Any hints, tips, ideas, or things to check?  We're on LDMS 9.0 SP2 + MCPs

  • LANDnate SupportEmployee 115 posts since
    Jul 14, 2010

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    1. Mar 21, 2012 10:02 AM (in response to DanDinolfo)
    Re: vPro/AMT KVM Function Problems

    Dan,

     

    Here are some of the common ports:

     

    80 Standard HTTP Port (Web UI)

    443 Standard HTTPS Port (Web UI in SSL mode)

    9971 Default port used by SCS/SCA (configurable)

    16992 SOAP commands in SMB mode *

    16993 SOAP commands in TLS/Enterprise mode **

    16994 IDE-Redirection in SMB mode *

    16995 IDE-Redirection in TLS/Enterprise mode **

    56666 Serial over LAN (SOL)

     

    *-16992 and 16994 are used during SMB mode, not used at all with TLS

    **-16993 and 16995 are using during TLS, not used at all with SMB

     

    You can also uncheck the KVM option on the core under Configure >> Intel vPro Options >> KVM Configuration.  Close your console, then re-open the console and go to Configure >> Intel vPro Options >> KVM Configuration and re-check the KVM option.  Let me know if that helps.

     

    Nate

  • MrGadget Specialist 409 posts since
    May 16, 2011

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    2. Mar 22, 2012 9:10 AM (in response to LANDnate)
    Re: vPro/AMT KVM Function Problems

    I'm have a problem with KVM too. I get the message"The AMT device refused the tcp connection verify the devices name or ip address and verify the devices config allows tcp connections".

    I tryed the unchecking of the kvm box,close console and recheck the box but get same results. Have tryed every combination of password etc in the mebx and still get same results. also unprovisioned (full) and reprovisioned. Ports are open because everything else work

    By the way this is a AMT ver 6.

  • Apprentice 57 posts since
    Jul 9, 2010

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    3. Mar 28, 2012 9:56 AM (in response to DanDinolfo)
    Re: vPro/AMT KVM Function Problems

    I'm having this same issue and i can't seem to find sufficient documentation for vPro set up.  We are using LDMS SP3.  I too can power down/on the computer but can't use the KVM feature and I would love to be able to watch/monitor a computer as it boots.

  • macado Apprentice 207 posts since
    Dec 15, 2008

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    4. Mar 28, 2012 5:08 PM (in response to DanDinolfo)
    Re: vPro/AMT KVM Function Problems

    Running into similiar issue.  Seem to have Intel KVM working on some machines and can technically control computer but my Remote Control session is blank/black window even though I have control of the machine using Intel KVM

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