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827 Views 3 Replies Latest reply: Apr 14, 2012 2:53 PM by jdonneau RSS
jdonneau Apprentice 28 posts since
Jan 7, 2009

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Mar 30, 2012 11:27 AM

Webaccess URL in 7.5 (instance installer)

Hi, we would like to upgrade our customer to 7.5 however they want to keep the Webaccess URL (i.e. http://servername/Webaccess/wd) because this is used in browser bookmarks, interfaces etc.


The 7.5 instance installer (or "Servicedesk Configuration Center") does not like it if i remove the instance name of the Webaccess application when creating it (i tried "Webaccess" instead of "instance.Webacess"), it freezes when i try to save.


So instead i used the instance.Webaccess name and (manually) created an application "Webaccess" in IIS manager and pointed it to the physical path of "instance.Webaccess". This works (i.e. i can now use the original URL to access the 7.5 Webaccess) however i do not want to set this up in their production environment, not knowing this is a safe way to go ahead.


Any experience on this? Is there a way to create the same URL using the instance installer?




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