Hi, we would like to upgrade our customer to 7.5 however they want to keep the Webaccess URL (i.e. http://servername/Webaccess/wd) because this is used in browser bookmarks, interfaces etc.
The 7.5 instance installer (or "Servicedesk Configuration Center") does not like it if i remove the instance name of the Webaccess application when creating it (i tried "Webaccess" instead of "instance.Webacess"), it freezes when i try to save.
So instead i used the instance.Webaccess name and (manually) created an application "Webaccess" in IIS manager and pointed it to the physical path of "instance.Webaccess". This works (i.e. i can now use the original URL to access the 7.5 Webaccess) however i do not want to set this up in their production environment, not knowing this is a safe way to go ahead.
Any experience on this? Is there a way to create the same URL using the instance installer?
You should be able to create the applications with any name you want. I have however seen one upgrading customer have an issue where they couldn't set names that has been previously used, ie. WebAccess. The cause was IIS still keeping some old references in one of its configuration files - ApplicationHost.config I think.
I would recommend you log this with Support so we can properly investigate it.
If it is of interest, this is the thread from someone trying to do similar who kindly posted the fix (what Stu also said):