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448 Views 11 Replies Latest reply: Apr 17, 2012 11:08 AM by bcraig RSS
FYidoctors Rookie 24 posts since
May 11, 2011

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Apr 10, 2012 1:04 PM

Cannot drag items to OS Deployment Area

Hello,

 

For the last few weeks, we cannot drag any items down to the OS deployment section.  We have tried on multiple workstations with the LD Management Suite installed.  All have the same problem.  We get the circle with line through it icon instead.

 

I am wondering if it has to do with the Core Server activation that we ran a few weeks ago.  We don't image very often but I cannot image anything right now.

 

Could this have to do with the number of devices vs the license count we have?  That is the only thing I can think of but I don't want to start removing devices that are no longer around, and wasiting that time if it isn't needed.

 

Thanks

Derek

  • bcraig Rookie 21 posts since
    Dec 16, 2010

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    1. Apr 17, 2012 8:29 AM (in response to FYidoctors)
    Re: Cannot drag items to OS Deployment Area

    If I am reading it correctly, you are saying you are trying to drag a workstation into the OS deployment tab to try and image it? If that's the case then what you need to do it right click the os deployment you want and choose 'schedule task'. Then you can drag the machines you wish to run into the scheduled task that was created on a separate tab. Then right click the scheduled task name and choose 'start now', or schedule it for a later time under the 'properties' option if you so choose.

     

    Also, as a side note, as far as your 'old machines' in your database go.. You can tell the server to automatically purge machines from the database that have not commicated to the core in a specified time frame. Check out this link for more info : http://community.landesk.com/support/docs/DOC-1188

  • wade.fields Apprentice 44 posts since
    Oct 17, 2011

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    3. Apr 17, 2012 9:29 AM (in response to FYidoctors)
    Re: Cannot drag items to OS Deployment Area

    Looking at the image you attached, it looks like those tasks are public provisioning tasks and not OSD scripts. --They both are in the OSD Section.

     

    Could your issues be permission related? Are you using Role-based administration?

  • wade.fields Apprentice 44 posts since
    Oct 17, 2011

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    5. Apr 17, 2012 9:33 AM (in response to FYidoctors)
    Re: Cannot drag items to OS Deployment Area

    Which Service Pack are you using?

  • wade.fields Apprentice 44 posts since
    Oct 17, 2011

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    6. Apr 17, 2012 9:39 AM (in response to wade.fields)
    Re: Cannot drag items to OS Deployment Area

    If you are using SP2, you may need to re-validate your WinPE license.

  • wade.fields Apprentice 44 posts since
    Oct 17, 2011

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    8. Apr 17, 2012 10:20 AM (in response to FYidoctors)
    Re: Cannot drag items to OS Deployment Area

    You can check whic version you are using by clicking on the Help > About Landesk Management Suite this will show you the version you are using.

     

    To re-validate your WinPE in the OSD section click the icon highlighted below. You will need the WAIK software for the version of Windows you are using.

    validate_winpe.png

     

    Windows 7 AIK - http://www.microsoft.com/download/en/details.aspx?id=5753

     

    SP 3 for LANDesk does not require WinPE validation.

  • wade.fields Apprentice 44 posts since
    Oct 17, 2011

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    10. Apr 17, 2012 11:04 AM (in response to FYidoctors)
    Re: Cannot drag items to OS Deployment Area

    Upgrading is never a "simple" process. This page will help you to evaluate upgrading. http://community.landesk.com/support/docs/DOC-24538

     

    here is another document with information on upgrading/installing http://community.landesk.com/support/docs/DOC-7423

     

    It may be better for you situation to just reactivate WinPe.

     

    You can download the WAIK iso from the previous post http://www.microsoft.com/download/en/details.aspx?id=5753 and install on computer with LD Console installed to validate the WinPE.

     

    If I remember correctly, when you validate, you will need to browse to the WAIK folder on the local machine.

     

    Hope this helps.

  • bcraig Rookie 21 posts since
    Dec 16, 2010

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    11. Apr 17, 2012 11:08 AM (in response to FYidoctors)
    Re: Cannot drag items to OS Deployment Area

    That version number should mean you are running service pack two, in which case the WAIK install and validaition of OS Deployment is probably your issue as previously stated. You could either do that or upgrade to SP3 which elimates the need for the WAIK installation and also makes a lot of changes to make Hardware independent imaging easier if you have any interest in that. I would reccomend doing your homework on the new HII though because some users are experiencing problems with it installing the wrong drivers on particular machines.

     

    As far as how you do the upgrade, there are instructions with the patches/service packs but the basic gist is you back up your database, upgrade the core server (close down management suite first of course), then upgrade any remote consoles.

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