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818 Views 4 Replies Latest reply: Apr 18, 2012 9:26 AM by gramsay RSS
hewy06 Expert 293 posts since
Nov 8, 2010

Has received 7 of 9 achievements.
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Feb 14, 2012 5:15 AM

Add Placeholder to Optional Action ReAssign

Hi Guys

 

Scenario:

At a few status in IPCR we have the optional action of Reassign.  Unfortuately users have a very bad habit of using this action ticking "notify assignee" but neglect to put in the Ref number meaning an email goes out telling the assignee whatever but they have no idea what ticket it refers to.

 

Not working Solution:

So I thought I would specify Action Instance Data for the Title field to contain the ref number except Value Type/Placeholder/Calculation are not available when I right click on the field (indeed any field on the assignment window).  I've tried manually typing in what the placeholder would be and various combinations but no value returns, just {Id}.

 

Has anyone implemented this or can advise if it's possible and how to get it working?

 

Thanks

 

Helen

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