we are about to upgrade to service desk 7.5 from 7.3.2 shortly. in doing some testing with the application services i'm having a difficulty restarting the inbound mail service if i change the local system account used for the service. i can change the account, doing so within the windows services window but when i try and restart it won't and i get an error saying - The mail manager on xxxx started and then stopped. Some services stop automatically if they are not in use by other services or programs - any suggestions?
the outbound mail is configured correctly and is working under the local account in test environment. we however require that the service run reports on other servers so a domain account is required.
What do you have in the application event log when you start the inbound email service?
thanks for the tip (should have thought of that!) the app log said there was a permissions issue for the domain account in writing to where the outbound mail log file was situated (C:\Windows\System32). gave the domain account necessary permissions and was able to start the service without error.
Hi Dave, Dave,
I was a little surpised when you said the issue here was because a log file is created in C:\Windows\System32 because the services haven't used log files since version 7.1.x of Service Desk! They switched to using the Event Log when 7.2 was released and as you have probably seen the file is never actually written to, just created at 0 bytes in size.
I've logged this as problem 5487 because obviously the file shouldn't be created.
thanks for the update. there are actually numerous files created (maybe one at each startup attempt from what i can see?) but as you mentioned there is no data being written to these files.