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150 Views 4 Replies Latest reply: Apr 26, 2012 5:55 AM by thomas.junge RSS
thomas.junge Specialist 112 posts since
Oct 28, 2010

Has received 2 of 9 achievements.
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Apr 25, 2012 5:54 AM

Show change in task window

Hi,

 

I want to show information of the parent change of a task as a tab in the task window.

 

Does anyone have a hint how to implement this?

 

Thanks

Thomas

  • MarcelloCentineo Apprentice 140 posts since
    Dec 9, 2008

    Has received 3 of 9 achievements.
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    1. Apr 26, 2012 2:31 AM (in response to thomas.junge)
    Re: Show change in task window

    Hi Thomas,

     

    I would suggest to write a small calculation for this.

    Create a strig attribute, after read calculation, write the calcultion and use the new string field for your tab/filter on the task window.

     

    I did this already the other way to display a field from a task windows / business object to show on a tab on the main change window.

     

    Hope this helps

    Marcello

  • gramsay Specialist 319 posts since
    Mar 4, 2009

    Has received 3 of 9 achievements.
    Currently Being Moderated
    2. Apr 26, 2012 3:55 AM (in response to thomas.junge)
    Re: Show change in task window

    In console you could show a query based on Change Task with a criteria of Change Is Equal To Prompt User. For Webdesk you can do the same but with a filter with a criteria of Change Is Equal to the runtime value of Change.

  • Nic Apprentice 56 posts since
    Mar 31, 2010

    Has received 1 of 9 achievements.
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    3. Apr 26, 2012 4:40 AM (in response to gramsay)
    Re: Show change in task window

    Hi Thomas, not sure if you managed to get what you wanted, but if what you're after is a way of getting the parent request information while you are within the associated task (prior to 7.4, you could use the green "Go To Parent" arrow within console), then we got around this by dragging the Request object into Task and then putting the core object (Request) onto the Task window, making sure you change the label to Show Hyperlink as True - this should allow you to get to the information you need, I think!

     

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