One of our analysts has a problem whereby when he types into a field in a new incident (or elsewhere) there is no auto suggestion function. He has to manually click the down arrow and scroll to the correct item. For instance, when raising a new incident, he is unable to type in part of a person's name and be presented with a list of suggestions.
This behaviour is specific to this particular analyst and occurs no matter which PC the analyst is logged onto.
We are running Service Desk Console 7.5. The PCs we have tried have been running Windows XP and Windows 7.
Just an idea, if the analyst looks under Settings - Personal and compares what they have set with an analyst who doesn't see this issue can they notice a difference? I am wondering whether they have "WAN Optimised Combo Boxes" switched to True.
That did the trick! It was the WAN Optimised Combo Boxes setting.