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13 Replies Last post: May 16, 2008 2:14 AM by Paul Hoffmann  
Click to view Olive Kusumbara's profile Apprentice 46 posts since
Mar 18, 2008

May 14, 2008 11:04 PM

Patch Update failed

 

Hi Guys,

 

 

just setup a new LDMS 88 box in a new server, set the patch settings and when doing update failed with the following screen error , anyhelp appreciated (seen this once in the old forum, but it's gone now..:) ):

 

 

 

 

Click to view Paul Hoffmann's profile Expert 970 posts since
Dec 11, 2007
1. May 15, 2008 2:14 AM in response to: Olive Kusumbara
Re: Patch Update failed

Sounds like something in your patch sources is broken (curious how, as this is a new install...).

 

Replace the file "Patchsources.xml" with a good copy. Patchsources.xml is located in \ManagementSuite\ directory.

 

That's assuming you have a "healthy" 8.8 Core somewhere. If not, then feel free to contact us, we can send you one from our Core(s).

 

Just to make sure - you have actually told it to download content from a specific server - i.e. US East or whatnot, right? (Just making sure).

 

Paul Hoffmann

LANDesk EMEA Technical Lead.

Click to view Paul Hoffmann's profile Expert 970 posts since
Dec 11, 2007
3. May 15, 2008 2:59 AM in response to: Olive Kusumbara
Re: Patch Update failed

I have edited your above post, removing your e-mail address from it. This is a public forum, and as such prone to be scanned by spam-bots and similar devices, and having plain e-mail addresses in it is a rather risky matter.

 

I'll send you a download link for the XML-file when I have a few moments, as E-mail servers don't like incoming XML's a lot in many cases.

 

Paul Hoffmann

LANDesk EMEA Technical Lead.

Click to view Paul Hoffmann's profile Expert 970 posts since
Dec 11, 2007
4. May 15, 2008 4:38 AM in response to: Olive Kusumbara
Re: Patch Update failed

E-mail sent.

Click to view Erik Bink's profile Rookie 27 posts since
Jan 24, 2008
5. May 15, 2008 4:44 AM in response to: Paul Hoffmann
Re: Patch Update failed

Hi Paul,

 

We experiencing the

same problems on your production and acceptation environment.

 

 

 

Both are LDMS 8.8 one is a

virtual machine and the other a normal server.

 

 

 

Could you publish a link so

we can download the the XML file or see my profile for my e mail

 

 

 

Thanks Erik

Click to view Paul Hoffmann's profile Expert 970 posts since
Dec 11, 2007
6. May 15, 2008 5:00 AM in response to: Erik Bink
Re: Patch Update failed

Hmm - strange.

 

I've attached the file to this comment as "8.8_Default_Patchsources.zip" - that will be easier than uploading it somewhere where it would be auto-deleted.

 

Hmm - nope - patch content still works fine for me, so IF your files are broken, this should fix it. It's possible that you have other problems though (it could be naff things like proxies and/or WebCaching appliances)...

 

Paul Hoffmann

LANDesk EMEA Technical Lead.

Attachments:
Click to view Erik Bink's profile Rookie 27 posts since
Jan 24, 2008
7. May 15, 2008 5:58 AM in response to: Paul Hoffmann
Re: Patch Update failed

 

Hi Paul,

 

 

Your quick responses are

much appreciated.

 

 

We tried your XML without any

result, still the same error.

 

 

Regards Erik

 

 

Click to view Paul Hoffmann's profile Expert 970 posts since
Dec 11, 2007
8. May 15, 2008 6:16 AM in response to: Erik Bink
Re: Patch Update failed

Hmm - OK - in this case, get in touch with your networking people.

 

You want to check Proxy / Firewalls for instances of the Core being blocked. That's pretty much the only "Other" reason that I can think of that would have this result at this moment.

 

Paul Hoffmann

LANDesk EMEA Technical Lead.

Click to view Erik Bink's profile Rookie 27 posts since
Jan 24, 2008
9. May 15, 2008 7:05 AM in response to: Paul Hoffmann
Re: Patch Update failed

 

Hi Paul,

 

 

I tested the internet connection and everything is fine, browsing works normally.

 

 

When I browse to "https://patchemea.landesk.com/"

 

 

I Get the following message (see attachment):

 

 

 

 

Regards Erik

 

 

Attachments:
Click to view Paul Hoffmann's profile Expert 970 posts since
Dec 11, 2007
10. May 15, 2008 7:10 AM in response to: Erik Bink
Re: Patch Update failed

Ah - not quite what I meant.

 

1 - Don't bother trying to go to https://patchemea.landesk.com/ - that's not really a browseable site, never has been :).

 

2 - I was talking about Proxy / Firewall's specifically. You see, it's not "normal browsing", but may depend on user-context (depending on your proxy/firewall) of "who it is" that's trying to browse.

 

A scheduled patch content update for instance will by default run as the Core's Local System - and your proxy may not like that (or it may have been changed to "not like that"). This is why I said to have a look on Proxy (more likely) and Firewalls (less likely) to see if there's any entries in the logs there of the Core being blocked.

 

We've seen it a few times that Proxy's caused that problem because they were a bit user-sensitive, and people needed to grant "the Core Server" as opposed to specific users access to the www in the Proxy. There's no general rules here though, as the rules by which this applies change based on what Proxy you use - product A is quite different to Product B - it is its own field.

 

Hope that clarifies.

 

Paul Hoffmann

LANDesk EMEA Technical Lead.

Click to view Erik Bink's profile Rookie 27 posts since
Jan 24, 2008
12. May 16, 2008 1:54 AM in response to: Olive Kusumbara
Re: Patch Update failed

 

hi Paul,

 

 

Thanks for your help, we made specifiek firewall rules and everything works perfectly again.

 

 

Only strange thing is that there were no changes made to your proxy and firewall environment, when it stopped working.

 

 

 

 

Thanks again,

 

 

 

 

Erik

 

 

Click to view Paul Hoffmann's profile Expert 970 posts since
Dec 11, 2007
13. May 16, 2008 2:14 AM in response to: Erik Bink
Re: Patch Update failed

Erik - plain logic concludes that "there must've been" - even if it's something like a firmware update.

 

If it worked fine before - and in order to get it working again you had to change something on the firewall - the "problem" (or whatever) MUST have been on the firewall.

 

But oh well - these IT gremlins are what give us all a job in the end :).

 

Glad to have sorted you out.

 

Paul Hoffmann

LANDesk EMEA Technical Lead.

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