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4 Replies Last post: May 19, 2008 9:50 AM by Ty  
emyl Rookie 5 posts since
May 14, 2008
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May 14, 2008 2:53 AM

Remote Control Viewer - Credentials Required

 

 

 

 

 

 

Hi all,

 

 

I 'am pretty new with landesk. We recently upgrades from 8.5 tot 8.8. When we try to connect with remote control viewer we always get the credentials screen. Is there a WORKAROUND so we don't have to insert the administrator credentials.

 

 

thx

 

 

Zman Master 1,836 posts since
Dec 14, 2007
Currently Being Moderated
1. May 14, 2008 4:21 AM in response to: emyl
Re: Remote Control Viewer - Credentials Required

 

What Security Type are you using (NT, Integrated, etc...)? The upgrade resets the com+ credentials to the default. If you have modified them then you will need to change the credentials.

 

 

http://community.landesk.com/support/docs/DOC-1227

 

 

Zman Master 1,836 posts since
Dec 14, 2007
Currently Being Moderated
3. May 19, 2008 8:52 AM in response to: emyl
Re: Remote Control Viewer - Credentials Required
Ty Employee 385 posts since
Dec 12, 2007
Currently Being Moderated
4. May 19, 2008 9:50 AM in response to: emyl
Re: Remote Control Viewer - Credentials Required

This error can happen if you have multiple NIC's in your LANDesk server.  LANDesk does not support having multiple NIC's unless they are teamed.

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