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4 Replies Last post: May 19, 2008 9:50 AM by Ty  
Click to view emyl's profile Rookie
emyl
3 posts since
May 14, 2008

May 14, 2008 2:53 AM

Remote Control Viewer - Credentials Required

 

 

 

 

 

Hi all,

 

 

I 'am pretty new with landesk. We recently upgrades from 8.5 tot 8.8. When we try to connect with remote control viewer we always get the credentials screen. Is there a WORKAROUND so we don't have to insert the administrator credentials.

 

 

thx

 

 

Tags: rc_viewer, remote_control_viewer
Click to view Dave Zubrowski's profile Expert
Dave Zubrowski
770 posts since
Dec 14, 2007
1. May 14, 2008 4:21 AM in response to: emyl
Re: Remote Control Viewer - Credentials Required

 

What Security Type are you using (NT, Integrated, etc...)? The upgrade resets the com+ credentials to the default. If you have modified them then you will need to change the credentials.

 

 

http://community.landesk.com/support/docs/DOC-1227

 

 

Click to view emyl's profile Rookie
emyl
3 posts since
May 14, 2008
2. May 19, 2008 7:03 AM in response to: Dave Zubrowski
Re: Remote Control Viewer - Credentials Required

 

Hi,

 

 

I've tried everything that was in the document ({color:#355491}http://community.landesk.com/support/docs/DOC-1227{color}) but no succes. We use NT Securtiy.

 

 

Now I get the message "Unable to find the remote control web service on '' ". It looks like he can't find the CORESERVER.

 

 

corserver = vm_servername

 

 

 

 

please help...

 

 

Click to view Dave Zubrowski's profile Expert
Dave Zubrowski
770 posts since
Dec 14, 2007
3. May 19, 2008 8:52 AM in response to: emyl
Re: Remote Control Viewer - Credentials Required

 

Could be a couple of things, check out these:

 

 

http://community.landesk.com/support/docs/DOC-1186

http://community.landesk.com/support/docs/DOC-2333

 

 

Click to view Ty's profile Expert
Ty
121 posts since
Dec 12, 2007
4. May 19, 2008 9:50 AM in response to: emyl
Re: Remote Control Viewer - Credentials Required

This error can happen if you have multiple NIC's in your LANDesk server. LANDesk does not support having multiple NIC's unless they are teamed.

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