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3389 Views 4 Replies Latest reply: Jul 13, 2010 6:09 AM by jmac RSS
Ironman Rookie 21 posts since
May 28, 2008

Has received 1 of 9 achievements.
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Jul 12, 2010 1:09 PM

Landesk Client on one of my Lenovo T500's is not functioning

OS:     WinXP, 32bit

Firewall:     Off

 

I have installed the 9.0 client, uninstalled and re-installed with same result - the device shows "Workstation" as the type of system in the database.  All of the other laptops and desktops correctly show "XP Workstation".

 

In addition but more troubling, I don't get remote control icon on the device in the console and so can't remote the device.  This laptop is using the same image as the rest of my T500s so I'm not sure what's getting in the way of the LDMS server seeing it on the network?

 

Appreciate any help.

  • Expert 682 posts since
    Apr 22, 2008

    Has received 4 of 9 achievements.

    Usually, if its 1 machine then I suspect it alone. If all the other machines are working ok, then its highly unlikely its LANDesk or even your image/configuration. I'd go through the event logs and look to see if there is a problem with the system. Try upgrading the BIOS and ensure all the latest drivers are installed. Maybe rebuild it again and see if the same thing happens. If it does, then it it problem something hardware related.

  • Truffles SupportEmployee 82 posts since
    Dec 14, 2007

    Has received 4 of 9 achievements.

    Are all the T500's are getting the same agent? If so then the next most likely problem I can think of would be the video card. Is the video card (or drivers) different in any way on this particular T500? When the agent installs a Remote Control Mirror driver usually installs as a default. In a few rare cases that I've seen the mirror driver fails to install correctly but the agent appears to finish installing anyway. A test for this might be to completely remove and reinstall the agent without the mirror driver. If remote control starts working then the device may have mirror driver issues.I would also check Device Manager. Once or twice I've seen multiple mirror drivers installed which can also cause a problem. Running uninstallwinclient.exe may (or may not) take out one of the drivers.

     

    Also, Agent Discovery in LANDesk 9.0 is being reworked (http://community.landesk.com/support/docs/DOC-10347) and may not provide correct icons. You can manually test Agent Discovery on a particular device using a browser:

     

    http://DeviceIPorName:9595

     

    http://DeviceIPorName:9535

     

    The first link should produce a LANDesk banner. The second link should just produce garbage. If you don't receive garbage on the second link then either traffic is being blocked (firewall) or the Remote Control Service wasn't installed correctly.

     

    If needed you can also launch remote control manually but the service on the client will need to be functional.

  • Expert 682 posts since
    Apr 22, 2008

    Has received 4 of 9 achievements.

    Ugh, not that VPN client... The build in firewall constantly fails and then just randomly blocks anything/everything. The problem is with the policy not syncronizing usually because the files, directory or client becomes corrupted. I am soooo glad that its not used at this company.

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