if anyone can help me with this it would be great. i have an analyst role that is not authorised to use the hyperlink name field (the label is hyperlinked) on an incident that links through to the analyst/end user window. this allows update of analyst/end user records. The problem is when an analyst with this role selects the hyperlinked field they get the message - You do not have the privilege to run this component - have looked but cannot identify what this might be in order to change.
Please go into Administration and go to privileges of the HelpDeskTech Role.
Expand Configuration Components and double click on Configuration.
Allow Execute rights to "Administrator"
Perform an IISReset on web and App server and now this should work for those user in this role.
If you want your analysts to only be able to change certain attributes of the users information then you may consider doing the following:
Create a new window for Analyst and End User under System in Window Manager. Go to each attribute that you want to to mark as read only and select properties and select the protection level of Read Only. Then Save the window.
Now create Window rules for the Analyst and End User window and assign these windows to a specific role.
Hope this helps.
nice one! went through your instructions and worked fine. thanks for the tip on tying down specific attributes for change by the analyst role, don't use now but could be helpful in the future.