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3253 Views 7 Replies Latest reply: Oct 20, 2010 8:17 AM by KarenPeacock RSS
gramsay Specialist 319 posts since
Mar 4, 2009

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Oct 7, 2010 3:31 AM

Webdesk Windows & Complex lists

Can I have a complex list on a webdesk window?

  • Expert 25 posts since
    Nov 5, 2008

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    2. Oct 8, 2010 8:49 AM (in response to gramsay)
    Re: Webdesk Windows & Complex lists

    Hi Graham

    You may want to look at this article: http://community.landesk.com/support/docs/DOC-6585 as this explains how to get complex lists working in Webdesk.

  • KarenPeacock Employee 1,131 posts since
    Jul 29, 2008

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    4. Oct 8, 2010 1:19 PM (in response to gramsay)
    Re: Webdesk Windows & Complex lists

    Hi Graham

     

    Unfortunately there's a step missing in the instructions you followed so I will amend this now.  Apologies for this.  You have to create a new template under the object designer and then you also need to modify the attribute on your window to say which template to use.  So for example for the Impact drop down:

     

    1. In object designer select Incident management - Incident - Impact.
    2. Under the object properties - templates - output templates give your template a name and then specify the attributes that you want to be searchable.  You might want to differentiate between them with different colours or font styles.
    3. Then go into window manager select your Incident management - Incident window that you have published for Web Desk.
    4. Select the Impact attribute and look at the properties.
    5. Select your new template under the Attribute Template and then save your window.

     

    I didn't need an IIS reset but then I have all components installed on one box

     

    Does this work any better?

     

    Best wishes

    Karen

  • KarenPeacock Employee 1,131 posts since
    Jul 29, 2008

    Has received 6 of 9 achievements.
    Currently Being Moderated
    7. Oct 20, 2010 8:17 AM (in response to gramsay)
    Re: Webdesk Windows & Complex lists

    Hello

     

    It looks as if there was a similar sounding problem raised with 7.3 which was due to having customised filters on the raise user (problem 4334).  This was fixed in 7.3.1 though.  I'm not certain what version you are on but if it's 7.3.1 or later then I think you may need to raise a support case so we can investigate your design.

     

    Best wishes

    Karen

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