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3500 Views 2 Replies Latest reply: Dec 14, 2010 6:30 PM by keithr RSS
keithr Specialist 136 posts since
Apr 27, 2009

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Dec 10, 2010 12:16 PM

Cancel Escalation Notifications for child Incidents

Is it possible to 'cancel escalations' for child Incidents.

 

This is specifically required for major Incidents that use a P1 type response level.  As P1 response levels send enterprise distribution group notifications, we do not want to generate these for child incidents.  Otherwise downgrading response levels for child incidents effects reporting.

  • LegoGuy Employee 216 posts since
    Dec 18, 2007

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    1. Dec 14, 2010 10:26 AM (in response to keithr)
    Re: Cancel Escalation Notifications for child Incidents

    When you have it create the child incidents you could specify the response level on the window.  Then you could either use a lower priority response level that wouldn't email the enterprise, or you could create a special response level that wouldn't have any actions. 

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