I am having several clients get this error message when they try to run a manual software inventory. If I reinstall the agent the problem goes away for a while but then comes back. I have searched and found the following solutions on LANDesk's site:
1 - Modify the ldappl3.template file on the core server. The version should be 3.0 and the Revision should be 1.02
2 - Once the file is modified click on the Make Available to Clients button in the SLM tool
the ldappl3.template file was already at Version 3.0 and Revision was at 1.02. I don't see where I can go to click on 'Make Available' in the SLM tool though.
Any Ideas on where i can go to permanently fix?
By the way I am running Landesk 18.104.22.168
In 9 the Make Availabe to Client is under Tools > Reporting / Monitoring > Manage Software List
Second icon from the right once you are there
I am having the same issue.
I checked the .template file and it is correct with the 3.0/1.02. I did not have to change it. I have also clicked the Make Available to Clients button, reran an inventory scan and I still get the same error. It appears that all my clients have stopped running SW scans.
I am running 9.0 SP3.
Same here jaericho
Call support. A couple files are corrupt and need to be deleted and recreated.
Unfortunately I don't remember which ones they were and I (of course) forgot to note them.