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1589 Views 7 Replies Latest reply: Oct 18, 2011 6:12 AM by smiddleton RSS
kirannallana Rookie 8 posts since
Feb 24, 2011

Has received 1 of 9 achievements.
Currently Being Moderated

Oct 4, 2011 10:21 PM

I am getting error message on the creation date

Hi all


I am using service desk 7.3.2. After filling up the form in service portal, I am trying to save it and during this time i am getting error message stating creation date is mandatory and non-null value need to be populated. Actually all we know this date  is pre-populated based on the log in time.   Dur to this error users are unable to submit the form.. Can anybody help me if you get this type of error. Please find scree nshot for the error.

  • Master 29 posts since
    Dec 15, 2008

    Has received 2 of 9 achievements.

    Hi Kiran,


    The problem may be with the settings for the window itself.  You may find that the Is Mandatory setting is blank, which means it is inheriting the setting on the object even though the field must be filled in. To check and possibly fix this you can use the following steps.


    1. Open the window in Window Manager, and set "Is Mandatory" to False on the CreationDate attribut.

    2 If CreationDate is not currently a part of the window, I would recommend you place it onto the window and then change the settings for it. 

    3 At this point you can either set the CreationDate Attribute to show in the window or not. 

    4 Save the Window.

    5 Reset IIS

    6 Launch service portal again and test the field.



    Note:  Setting the field to not mandatory on the window only removes it from the mandatory check when saving the window, and does not alter the object itself.




  • Master 29 posts since
    Dec 15, 2008

    Has received 2 of 9 achievements.

    Looks right so far.  On your Internet Explorer, if you open the Internet Options Tool, can you check you Browser History Settings?  Make sure that they are set to Automatically.  It may be that the pages, or portions of them are getting set and are not updating when they need to be.

  • smiddleton Specialist 159 posts since
    May 14, 2009

    Has received 4 of 9 achievements.



    Looking at the attached screen shot of your window in window manager I can see the field "Is Mandatory" is blank set this to false and hopefully it will correct the behaviour for you.

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