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735 Views 0 Replies Latest reply: Dec 21, 2011 2:52 AM by jasoncadman RSS
jasoncadman Specialist 338 posts since
Mar 11, 2010

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Dec 21, 2011 2:52 AM

Pick Child CI from Query Results

Has anybody managed to get this to work?


Ideally I'd like to filter and show all the CIs that appear on the the Structure that I select on the Change window. I can get the CIs to show in Console by using the 'Pick CI from CI Structure View' and 'Pick CI from View as Tree' but the functionality doesn't seem to be available in WebDesk (7.3.2)


I've looked at using filters but there is no relationship from CIs back to view.


I saw the 'Pick Child CI from Query Results' and that looked like it might so something similar (maybe I can select a Service CI and then view all the related CIs)


Presumably, when it mentions Child CI, it's talking about related by impact analysis CIs? It looks like when you select a CI (or Service in my case) on the window then you can add another attribute (and relationship) to filter out the related CIs for that Serrvice when you add a query(?). I have  a feeling that it won't work in WebDesk but it would be good to try to get it to work anyway, just to see what it does




Testing continues - any help appreciated





Pick Child CI from query results.png


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