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1317 Views 4 Replies Latest reply: Feb 23, 2012 10:06 AM by SBW RSS
gman1981 Apprentice 78 posts since
Jan 12, 2009

Has received 2 of 9 achievements.
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Feb 13, 2012 2:14 AM

Grouped Query by Week

I have created a query that returns a list of incidents for that customer and groups by Week. This works fine in the Console. However when displaying it in Self Service it groups by second instead of by week, so it ends up with each individual incident with it's creation date timestamp as the grouping.

 

See console screenshot of how it should look like and self_service screenshot of what it looks like in Self Service.

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  • dmshimself ITSMMVPGroup 2,248 posts since
    Dec 16, 2007

    Has received 7 of 9 achievements.
    Currently Being Moderated
    1. Feb 13, 2012 3:18 PM (in response to gman1981)
    Re: Grouped Query by Week

    I'd call that a bug

  • dmshimself ITSMMVPGroup 2,248 posts since
    Dec 16, 2007

    Has received 7 of 9 achievements.
    Currently Being Moderated
    3. Feb 16, 2012 1:41 PM (in response to gman1981)
    Re: Grouped Query by Week

    Tt's hard to get things acknowledged as a bug isn't it?  If there was a list of differences between the functionality of webaccess and console this wouldn't be quite so painful.  Reading the marketing material put out by LANDesk on Webaccess makes quite interesting reading in this regard.

  • SBW LDProServices 135 posts since
    Jul 15, 2010

    Has received 2 of 9 achievements.
    Currently Being Moderated
    4. Feb 23, 2012 10:06 AM (in response to gman1981)
    Re: Grouped Query by Week

    Yes, this is pretty frustrating as it would be a huge benefit to have.  I am surprised this was overlooked.  I'll be sure to vote on it.  Grouping by Month and Year would also be invaluable.

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