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636 Views 2 Replies Latest reply: Feb 14, 2012 3:15 PM by dmshimself RSS
Chris_W Expert 228 posts since
Nov 23, 2009

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Feb 14, 2012 4:26 AM

Inbound E-Mail Issues

We have three users who have the ability to e-mail our ServiceDesk but we dont promote this service nor do these three users use this for this purpose.

 

My question is can we have a whitelist for subjects instead of blacklisting subjects?

 

I ask because one of the three users above set a custom rule on their mail which auto replied to all mail hitting their account, including ServiceDesk notifications. This meant there was a war between the users account and our ServiceDesk account resulting in 20000 incidents being logged! (7 hours for a script to clear by the way!)

 

It is near impossible to keep on top of custom reply rules if we ever roll out this option so instead of blocking subjects how about having allowed ones instead?

 

Cheers,

 

Chris

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