We have a problem resolving an incident from within web desk.
The resolve works ok in service portal and the console but does nothing when clicked in webdesk.
Please see attached Process.gif for example of our process.
We are at a complete stand still with this problem and would greatly appreciate your help.
That is a slightly bespoke resolution part of the process as it appears to be using a windowless action Resolve Incident and then an automatic Resolve. So I'd look at the window rules for that specific action. Not the standard action Resolve, but the customised Resolve Incident you have. If window rule that controls popping this window isn't quite right, you might see this behaviour. It will be popping an Incident window, not a resolution window if I'm right.