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98 Views 2 Replies Latest reply: Apr 27, 2012 5:01 AM by TimHol RSS
TimHol Rookie 6 posts since
Dec 5, 2011

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Apr 26, 2012 8:56 AM

Suggestions do not appear when one analyst types into drop down field

One of our analysts has a problem whereby when he types into a field in a new incident (or elsewhere) there is no auto suggestion function.  He has to manually click the down arrow and scroll to the correct item.  For instance, when raising a new incident, he is unable to type in part of a person's name and be presented with a list of suggestions.


This behaviour is specific to this particular analyst and occurs no matter which PC the analyst is logged onto.


We are running Service Desk Console 7.5.  The PCs we have tried have been running Windows XP and Windows 7.

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